For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Position Summary:
The Senior Administrative Assistant provides high-level administrative support to the VP, Director, and the broader team, ensuring the smooth and efficient coordination of information, documentation, and daily operations. In this role, you will help keep the team organized and supported across meetings, travel, reporting, communications, and special projects, while demonstrating LifeLabs’ vision and values in all interactions.
This role is based in Toronto, Ontario and requires strong collaboration across teams to support both day-to-day activities and department initiatives.
What You’ll Do:
Provide administrative support to the National Director of Quality and Regulatory Affairs, QRA senior managers, and the QRA teams, including:
Managing complex calendars, including scheduling and rescheduling regular and ad hoc business meetings, videoconferences, webinars, and required meeting resources.
Supporting the administration of various QRA programs and databases (e.g., Paradigm, NCE, LTI, KPIs, MediaLab, Equipment, CLSI, CAP, Translations, Area Alerts, Technical Memos), including user setup, orientation/training, report generation, and troubleshooting minor issues.
Preparing and presenting data in Excel or PowerPoint for analysis and reporting.
Preparing monthly, quarterly, annual, and ad hoc reports.
Assisting with the planning and coordination of meetings, events, and training programs (virtual, onsite, or offsite).
Coordinating large business meetings/events, including booking locations, arranging catering, securing guestrooms, and managing all required logistics.
Preparing meeting agendas, capturing meeting notes, and drafting minutes.
Preparing SOPs, job aids, and PowerPoint presentations as required.
Supporting the maintenance of shared drives, records, and departmental forms.
Assisting with onboarding and orientation activities for new QRA employees.
Preparing, coding, and submitting invoices for payment through Oracle.
Ordering department supplies and handling mail distribution, emails, and faxes.
Conducting research or online searches for information as needed.
Supporting special projects as assigned.
What You'll Bring:
2–3 years’ experience supporting senior management in a similar administrative role.
High School Diploma; post-secondary education preferred.
Healthcare experience is an asset.
Advanced proficiency with MS Word, Excel, and SQL databases.
Knowledge of privacy legislation.
Excellent written and verbal communication skills, with a strong attention to detail and ability to manage multiple priorities.
Why Join Us?
When you join LifeLabs, you become part of a team that is dedicated to delivering high-quality care, continuous improvement, and a supportive experience for both our customers and our people. In this role, you’ll work closely with skilled and collaborative colleagues, contribute to work that directly supports our quality and regulatory commitments, and have opportunities to grow through meaningful projects and day-to-day learning. We’re proud to offer an environment that values partnership, professionalism, and belonging—where your expertise and perspective are appreciated and where you can continue building a rewarding career.
What We Offer:
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
Retirement Savings Plan
Vacation and Wellness Days
Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
