Company DescriptionWho We Are:Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.Job DescriptionAre you ready to take guest service to the next level? At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor to join our elite team. You'll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.”Successful applicants will be matched to available positions based on previous relevant work experience. Starting Rate: Fairmont Gold Supervisor - $24.26 per hour We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. Job Duties Include:Fairmont Gold SupervisorProvide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box”Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursionsEnsure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP'sEnsure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when neededQualificationsYour Skills & Qualifications:Fairmont Gold SupervisorMinimum 1 years previous Front Desk supervisory experience in a Large Hotel preferredExcellent knowledge of Micros-Opera PROPERTY Manager, word and excelExcellent written and verbal skills with a high attention to detail requiredPrevious working experience in Royal Service and or dealing with guest recovery with excellent recovery assetGraduate of Hotel Management or Hospitality program an assetAdditional InformationJob Perks & Benefits:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & WhistlerDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf CoursesVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
