Date Posted: 12/23/2025
Req ID: 46516
Faculty/Division: Ontario Institute for Studies in Education
Department: Registrar's Office Student Experience
Campus: St. George (Downtown Toronto)
Description:
About us:
OISE is recognized as a global leader in graduate programs in teaching and learning, teacher education, and education research. OISE’s hub, the Registrar's Office and Student Experience (ROSE), is often the first and last point-of-contact with students. We attract, admit, engage, guide, serve and support a broad range of diverse constituents removing barriers and obstacles to facilitate a positive experience for all students. We aim to deliver student-centred, community focused, seamless and integrated services to future and current students, graduates, faculty and staff in an environment of mutual respect that promotes student satisfaction, engagement and success. Through collaborative partnerships,our goal is to promote equitable access to academic, financial, personal/professional development programs and services beneficial to student success. We aspire to proactively pursue innovation in all services, processes and clear/transparent communications and to provide an environment that will assist in attracting, supporting and engaging students. We work together to make the ROSE a great place to work, learn and grow.
Your opportunity:
Join a talented team who are passionate about education, and help the Ontario Institute for Studies in Education (OISE) support admissions for a diverse and inclusive student body. Reporting to the Director, Recruitment and Admissions, and working closely with colleagues across OISE, the Associate Registrar, Admissions, is responsible for implementing the admissions cycle for OISE, and for leading the admissions team to implement SGS and OISE admissions policies and services to applicants. All strategies will be informed by best practices, student voices and experiences, and data from surveys and other assessment tools. If you are a collaborative changemaker with leadership experience in graduate student admissions, this role could be for you.
Your responsibilities will include:
- Leading and promoting the success of the ROSE Admissions team by: Planning and supervising the complex annual admissions cycle by managing the related activities such as organization of the application process including receipt, compilation and routing of applications and supporting documents, the assessment of applications which includes the evaluation of degrees, transcripts and other documentation for academic prerequisites and grade requirements, and incomplete file follow up
- Determining logistical details required for the execution of admissions processes. Planning and implementing workflow for the unit, and making service adjustments to resolve issues as they arise
- Fostering cooperative working relationships with a wide variety of internal and external contacts
- Leveraging technology to enhance admissions efforts, including: contributing to the ongoing enhancement and efficiency of GradApp for OISE Admissions, reviewing admissions reports and making data-driven recommendations concerning how the admissions team can best support OISE’s admissions plan
- Maintaining accurate resource records for the admissions unit
- Approving and/or writing routine documents and correspondence connected to the admissions cycle
- Keeping well informed on University programs, policies and procedures, interpreting academic and degree requirements and regulations.
- Participating in admissions events and in escalated applicant service scenarios, including direct interaction with potential applicants, students, and others to advise on admissions criteria and processes
Essential Qualifications:
- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum of five (5) years of experience with increasing levels of responsibility in the areas of higher education enrollment management, admissions and/or registration, advising students, supervising staff and leadership of an administrative operation, preferably in a fast-paced, post-secondary setting.
- A proven track record of effective team management and change leadership resulting in improvements to service quality, staff productivity and systems efficiency is required.
- Strong knowledge of post-secondary education systems
- Good understanding of strategic enrolment management concepts and academic policies that contribute to a quality University experience.
- Knowledge of Canadian and foreign university grading practices, academic programs and other educational systems.
- Ability to create a positive, professional and welcoming environment for students, staff, faculty and visitors. Strong customer service orientation.
- Experience applying principles of equity and inclusion to all activities.
- Demonstrated experience at an intermediate level of Student information systems.
- Strong computer skills (e.g. Word, Excel, Access).
- Strong oral and written communication including written and statistical reports.
- Strong interpersonal skills and effective problem-solving / conflict resolution skills.
- Highlydeveloped organizational skills.
- Demonstrated leadership and team-building skills.
Assets (Nonessential):
- Master's degree preferred.
- Knowledge of OISE Graduate Departments and School of Graduate Studies policies and procedures.
- Knowledge of enrolment management practices and financial aid experience is an asset.
- Past experience using GradApp (Slate) for admissions and student communications, ROSI
- Familiar with data analysis and reporting tools used in admissions and enrolment management (tableau, other comparable tool)
To be successful in this role you will be:
- Communicator
- Efficient
- Organized
- Possess a positive attitude
- Proactive
- Problem solver
Closing Date: 01/13/2026, 11:59PM ET
Employee Group: USW
Personnel Subarea:USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 15 -- $97,348. with an annual step progression to a maximum of $124,491. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
