The selected candidate will own each customer experience from start to finish, ensuring exceptional service and accurate resolution.
This role will be Remote. To complete your application kindly fill the form using the following urI t.co/T8gyhmnHxT
Your role within the Team:
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately document and update records in required systems
- Follow up in a timely manner to ensure customer satisfaction
- Understand all programs, systems, and procedures necessary to perform job effectively
- Where applicable, communicate with customers to attempt to bring resolution
- Communicate feedback and progress to management
- Maintain diplomacy and tact when dealing with upset or escalated calls
- Escalate customer complaints and/or calls through the appropriate channels to management
- Provide feedback to management concerning possible problems or areas of improvement
- Make recommendations to implement improved processes
- Perform other duties as assigned by management
- Processes all requests pertaining to key services and organizes all files related to Key Control.
- Mail room function -- Notification and keeping records of sent and received mails and packages
Why choose AtkinsRéalis as an employer?
Because we offer:
- The opportunity to work on various major projects for internal and external clients.
- An exciting environment where work-life balance is important.
- A wide array of learning and development opportunities.
- Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.
- A work environment focused on health and safety.
The Ideal Candidate:
- Must have 6 months - 2 years of work experience in a customer-facing role
- Ability to maintain the highest level of confidentiality
- Proficient personal computer skills, including Microsoft Office
- Excellent interpersonal, written, and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule
Compensation:
Salary range for this position is CA$2.6K--CA$3.8K a month, plus overtime. Salary will be commensurate with experience and skillset. At AtkinsRéalis, we provide rewards and a comprehensive benefits package including medical and life insurance cover / employee well-being program / bonus and many more.
At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Work Schedule:
This job has the following work schedule:
Monday - Friday
Benefits \& Perks
This job has the following benefits:
Company equipment
Remote work flexibility
Training \& professional development
Paid Time Off (PTO)
This job is a remote position, you can work from anywhere.
Are you interested in this position? If so, apply now and get a response from us fast!
Don't miss out an opportunity to advance your career to the next level.
