About Maple
THE POSITION
YOUR IMPACT
- Own the details that keep HSP programs running, keeping internal tools, trackers, and systems accurate and up to date
- Deliver polished, on-time reports and documentation that support client engagement and transparency
- Proactively coordinate client meetings, follow-ups, and communication touchpoints with professionalism and care
- Triage issues across internal and external teams, helping to resolve them quickly or route them to the right person
- Champion process improvements by identifying gaps and helping build more scalable workflows
- Maintain Salesforce records to ensure client data, contacts, and milestones are organized and current
- Contribute to a positive and high-performing team culture by supporting cross-functional initiatives and knowledge sharing
- Help our clients---and the patients they serve---feel supported, informed, and confident in their experience with Maple
12 -- 18 MONTH DELIVERABLES
CANDIDATE PROFILE
- Bachelor's degree in Business, Communications, Healthcare, or a related field
- 2 years of administrative or coordination experience in a client- or customer-facing environment
- Detail-oriented with a track record of delivering high-quality, accurate work at pace
- Excellent verbal and written communicator---you keep people informed and interactions seamless
- Tech-savvy and confident navigating tools like Google Workspace (Gmail, Docs, Sheets) and CRMs (Salesforce is a strong asset)
- Self-starter who takes initiative and follows through---you anticipate what needs to be done and make it happen
- Organized, dependable, and calm under pressure---you bring order to complexity and make it look easy
- Team-first mindset---collaborative, curious, and always willing to support or ask questions to move work forward
- Motivated by purpose---you're excited to be part of a team working to improve healthcare access for Canadians
*Not checking every box?* Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we're committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there's any accommodations that would make your experience more comfortable, please let us know. OUR CORE VALUES**
- We are a team: We're team Maple. We're better together. We support each other, face challenges collectively, and are united in a belief that we can make a positive difference in healthcare, as one
- We can do big things: We're bold. We know that if we push the boundaries, and inspire each other to dream bigger and think differently, we will realize our incredibly ambitious goals
- We celebrate wins and own mistakes: We empower each other to own our contributions. We celebrate and learn from our achievements, and we recognize and learn from our mistakes
- We get better every day: We never settle. We're always learning and improving, always seeking feedback, and we tackle challenges with a belief that better is always possible---in ourselves, our processes, our products and our services
- We're all the way in: We're fully committed. We strive for excellence, are driven by our purpose, and we act with urgency to fulfill it every day
WORKING AT MAPLE
- Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones
- Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more
- Wellness budget: recharge with activities that fuel your well-being---fitness classes, mindfulness tools, and beyond
- Maple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations
- Paid health Days: 10 extra days for when life happens---rest, appointments, or caregiving included
- Destination5: work internationally in eligible countries for up to 5 days per year.
- Retirement savings plan: invest in your future with our group retirement savings plan
- Branch out budget: $1,000 annually to pursue professional development and fuel your growth
Other
- Job type: Full-time
- Hiring manager: Manager, Client Success | Health Systems Partnerships
- Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2
- Start date: May/June 2025
- Vacation: 3 weeks
Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.
