We are seeking a proactive, service-oriented Community Ambassador to join our team. This is a client-facing role focused on delivering an exceptional experience to employees, guests, and vendors within the office. The ideal candidate will have a strong hospitality mindset, excellent communication skills, and the ability to multitask in a dynamic, professional environment.
The Community Ambassador will be responsible for front desk operations, conference and office services, kitchen restocking, vendor management, and supporting the overall client experience at the site. Key Responsibilities: Front Desk \& Administrative SupportProvide onsite coverage of the reception desk during business hours
Greet all guests, clients, and employees with a professional and hospitable demeanor
Answer, screen, and route incoming calls appropriately
Maintain the front desk and visitor manuals
Manage visitor access and coordinate with security (Kastle system)Maintain calendar of visitor offices/desks and conference room bookings Conference \& Event ServicesPrepare conference rooms for meetings and events
Coordinate and support meeting catering and room setup
Liaise with tech support teams to ensure visitor and meeting room readiness
Assist in planning and executing office events and meetings Office \& Facilities OperationsMaintain the physical appearance of the office and ensure facilities are fully operational
Act as the point of contact for facilities vendors and building management
Track and manage vendor service levels, safety, compliance, and quality
Support Environmental Health \& Safety compliance on-site Real Estate Support \& Move ManagementLiaise with Global Head of Real Estate and act as eyes and ears on the ground
Coordinate with building management for maintenance, utilities, and requests
Manage seating and office floor plans using WISP/OfficeSpace tools
Facilitate seating changes, employee moves, and new hire onboarding Office Services \& SuppliesOrder and restock all kitchen, bathroom, and office supplies
Handle vendor deliveries and unpack as necessary
Manage mail, shipping, courier services, and incoming packages
Schedule and oversee maintenance for appliances and office equipment Support \& CollaborationProvide onboarding support for new hires (desk setup, supplies, access)Collaborate with global Corporate Services team on firm-wide events and initiatives
Participate in monthly team meetings and contribute to special projects as assigned
Communicate regularly with stakeholders and leadership to ensure smooth operations Qualifications:Strong interpersonal and written communication skills
Comfortable writing and composing professional emails
Previous experience in hospitality, facilities, or office coordination preferred
Detail-oriented, proactive, and able to multitask effectively
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)Familiarity with workplace tools like OfficeSpace, SailPoint, Kastle a plus
Ability to diplomatically manage competing priorities and stakeholder needsHS Diploma is a MUST, a Bachelors our similar work experience is preferred All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
