PAL Airlines
PAL Airlines Part-Time Customer Service Representatives Moncton, NB. Duties and Responsibilities:
- Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
- Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
- Provide outstanding customer service to our customers.
- Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
- Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
- Work closely with all departments of PAL Airlines to ensure our customers' experience is an enjoyable one from origin to destination.
- Other duties as assigned.
Qualifications:
- The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
- The ability to fluently speak both English and French would be considered an asset.
- Must possess exceptional customer service skills.
- Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
- Must be able to work independently and in a team environment.
- Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances
What We Offer:
- Great work/life balance.
- Personal travel privileges with PAL and interline agreements with multiple airlines.
- Comprehensive health benefits including medical, dental, vision, and life insurance.
- Defined Contribution Pension Plan.
- Employee Stock Purchase Plan.
- Employee Tuition Assistance Program.
- Employee and Family Assistance Programs.
- Opportunities for growth and development within PAL.
CLOSING DATE: May 13, 2025. PAL Airlines
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