Senior Strategic Operations Manager, Marketplace Operations - Grocery & Retail

Uber • Toronto, Ontario, Canada • 21h ago

About The Role

What You'll Do

Identify, scope, and execute high-impact projects to improve marketplace balance, enhance customer experience, and drive growth.
Leverage large datasets to uncover opportunities, synthesize insights, and inform strategic decisions.
Manage multiple projects end-to-end, ensuring delivery on critical metrics while keeping stakeholders informed.
Build models and analyze complex data to drive key business decisions and policy improvements.
Develop dashboards and define critical metrics to track performance, reporting key findings to senior leadership.
Work cross-functionally with Operations, Product, Finance, Policy, Marketing, and Customer Support teams to ensure insights drive broader initiatives.

Basic Qualifications

4 years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)
Bachelors degree

Preferred Qualifications

Platform Marketplace experience is a strong plus
Strong experience building and executing complex processes
Proven ability to balance multiple critical tasks and consistently deliver against hard deadlines
Strong communication and presentation skills, including experience presenting data \& insights to a sophisticated audience
Strong Excel/Google Sheets proficiency
SQL proficiency and experience with involved data analytics

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