Administrative Lead permanent full-time LMC Brampton clinic (2979 Bovaird Dr E, Brampton)
Responsibilities
- Perform essential daily responsibilities and duties as a MOA/MA for the clinic.
- Act as the primary administrative interface with staff and providers across all programs.
- Train and supervise an administrative team, acting as their first point of contact for questions/inquiries.
- Responsible for ongoing development and regular evaluation of and addressing potential staffing challenges.
- Responsible for communicating IT and facility issues and requests to the appropriate teams for support.
- Manage staff schedules to ensure effective coverage and duties as assigned.
- Manage provider schedules to ensure productivity and efficiency.
- Organize team huddles and touch base meetings, report findings to management.
- Assist Human Resources with recruiting, hiring and orientation.
- Manage patient and provider issues/complaints, escalating to management/Human Resources.
- Oversee provider billing such as third party and uninsured claims.
- Other administrative duties and roles as assigned.
- Assist with various projects as assigned.
Requirements
- ++Language Skills: Hindi (considered an asset)++
- Bachelor's Degree from an accredited university (considered an asset).
- 2-3 years' experience leading and coaching staff.
- Non-Requisite: 2-3 years' experience leading clinic operations in a healthcare environment (multi-site practice is an asset).
- Strong interpersonal, organizational, and excellent communication skills.
- Strong supervisory skills to effectively oversee front-line staff.
- Strong process and workflow skills to ensure reliability and consistency that delivers expected results.
- Proficient in exercising initiative, judgment, problem-solving, decision-making.
- Proficient in change management, stakeholder management, and conflict management/resolution.
- Proficient in building trusted relationships with physicians, clinicians, management and front-line staff.
- Adept at planning, organizing, delegating, and supervising.
- Ability to manage and sustain process improvement initiatives.
- Excellent computer skills (MS Word, Excel, Outlook, etc.).
- Proficiency in measuring various vital signs such as manual blood pressure and pulse (considered an asset).
- Required to have a valid driver's license with access to a personal vehicle.
