Job Description: Who are we looking for?
- Support the Region's key client portfolio efforts to enhance client relationships and build revenue backlog. Proactively utilise the range of tools and resources provided by the Key Client Program to support strategic initiatives and help drive diversification and growth strategies. Help foster synergy, collaboration and information sharing among the Key Client teams and stakeholders, includes Relationship Managers, Portfolio Leads, and Market Leaders.
- Support specific key client accounts in the role of Key Client Coordinator, facilitating client engagement team meetings, gathering feedback on account activities, and tracking account performance goals through client relationship management software and other business performance tools in use.
- Conduct market research on emerging market trends impacting GHD's sectors, key clients, geographic markets and strategic priority areas.
- Support development of insights, thought leadership, case studies, white papers, and other marketing material.
- Support the Ontario Market Leader and Ontario Key Account Portfolio Leaader in the development of quarterly reports and market updates.
- Provide support to Market Leaders and Key Account Relationship Managers in key performance indicators, utilizing Salesforce (Customer Relationship Management software/tool) and Power BI (data visualization tool).
- Support the Future Communities Lead Canada in internal and external branding initiatives and the implementation of the Canadian business plan for Future Communities.
- Coordinate the identification and development of project and client success stories that are shared internally on GHD's collaboration and communication platforms and at internal staff events.
- Support the Region's community-giving activities by acting as GHD in the Community Champion.
- Support other strategic initiatives in the Region.
- Actively participate in GHD's Young Professionals activities and Technical Service Line calls that are relevant to the candidate's field of study or technical expertise (eg. Structures Service Line Technical Community, Digital Design Service Line Technical Community).
What you will bring to the team:
- Bachelor's or master's degree in engineering or science.
- 0-3 years of experience; internship or co-op experience preferred.
- Strong computer skills including experience with MS Word, Excel, Power Point, MS Project, Adobe, Salesforce CRM tool (training provided), Microsoft Power BI data visualization tool (training provided).
- Ability to work independently and also in cooperation with a diverse team of technical and corporate staff in a complex matrix organization, across multiple geographies, in order to accomplish common objectives.
- Ability to apply analytical skills required to help drive the decision making process.
- Exceptional written and verbal communication and interpersonal skills, with a strong ability to influence decision making and drive client-focused behaviours.
- Ability to thrive in a highly deadline-driven and agile environment.
- Detail-oriented and organized, with exceptional prioritization skills.
- Client-service focus - Courteous, responsive and delivers with a sense of urgency with effective follow-up practices.
- Interpersonal skills - Strong interpersonal and collaboration skills, supported by a foundation of confidence in influencing change and driving effective decision making.
GHD
