About Orium
Orium Talent Pool:
- We'll review Talent Pool submissions when relevant roles open up.
- If your profile matches, we'll contact you to discuss next steps.
About the Opportunity
Responsibilities
- Working collaboratively with the account services team, you'll shepherd opportunities through our sales process, including pitch and SOW development
- Develop and maintain comprehensive account plans, driving growth and building cross-departmental relationships by negotiating renewals, expanding our reach, and presenting new ideas to customers
- Support new business development within existing customers
- Manage existing accounts, account plans, and serving as a point of first contact for your clients within Orium
- Maintain strong working relationships with delivery teams, to support engagements according to the scope and with a high degree of quality
- Attend and participate in meetups, conferences, and other industry events
- Review delivery teams' implementation to ensure alignment to vision, goals, and that the solution is meeting the identified customer success criteria / KPIs
- Help lead roadmap planning, various design and strategic workshops, quarterly business reviews, and project check-ins as a trusted advisor to the client
- Able to travel to meet customers and partners across the Americas (global travel may be required but few and far between, if so)
Skills and Qualifications
- 5 years experience in account management, customer success, sales or business development
- 3 years experience working in a professional services customer-facing role; must be comfortable communicating with clients
- Proven experience managing accounts with projects or offerings across websites, e-commerce experiences, or other design/development opportunities
- Knowledge of the digital commerce landscape and an understanding of the emerging technology ecosystem, including Composable Commerce, modular DXP, customer data platforms, and journey orchestration
- Comfortable juggling many responsibilities at one time and playing different roles on the team and in projects if necessary
- Strong presentation skills to showcase learnings and recommendations to executive stakeholders and gain their buy-in
- Experience in aligning teams and bringing together several stakeholders through collaborative work
- Excellent communication and time management skills
- Prior experience with Google Analytics and/or Adobe Analytics; GAIQ certification is an asset.
- Experience working with conversion rate optimization (CRO) and/or A/B and Multivariate
- Professional working fluency in Spanish is a bonus; however, is not required
- Experience with modern digital tools and an openness to integrating AI-powered solutions to enhance development efficiency, automation, and problem-solving.*
- Strong problem-solving skills with an ability to critically evaluate AI-assisted decision-making, workflow automation, and its impact on software development processes.*
- A mindset of continuous learning, with a demonstrated ability to adapt to new technologies and trends.*
- AI expectations will vary by role---some positions will focus on AI exploration and experimentation, while leadership roles may drive AI adoption and strategy.
Is this Role a Fit for You?
- You are passionate about client engagement. You can't sleep properly if we might miss a commitment, or even an opportunity to delight those we serve. You appreciate that these relationships create the ability to collaboratively define the product strategy for our upcoming client projects.
- You have an interest in making the business work. You're an entrepreneur at heart. You see your craft as a tool that can solve business challenges, not merely an artistic craft. You're willing to wear different hats to will move the business forward.
- Delight in making things. You thrill at the concept of helping teams deliver a concrete product, not merely a strategy or concept. You have an eye for detail and know-how to get the highest performance out of creative types. You've got a solid handle on your technical domain.
- Find passion in learning new things. You relish every opportunity to move things forward with your can-do attitude and you eagerly share your entrepreneurial spark. You like depth, but if you only have time to skim the surface, you can get up to speed quickly and think critically about what you've learned.
- Thoroughly enjoy collaborative work and servant leadership. You enjoy knowledge sharing in all directions and you geek out at the chance to improve skills across disciplines for you and your teammates. You genuinely care about what makes people tick, and you're committed to helping others succeed by putting the team's needs first.
- Are adaptable and eager to leverage AI-powered tools to enhance execution, collaboration, and decision-making---without losing the human touch.
- Have a track record of evolving with industry trends and approaching emerging tech with an open mind.
- Are naturally curious and look for ways to incorporate AI or automation into your work to improve efficiency, creativity, and problem-solving.
Benefits and Perks
- Enjoy a flexible schedule of full-time hours. As a remote-first organization, we care about the work you do, but it's up to you to choose where and how you do it.
- Explore ongoing opportunities for professional development: training, conferences, certifications, and in-house peer mentorship.
- Experiment with new techniques, wear multiple hats and learn about new disciplines.
- Pursue independent projects, explore new ideas, and challenge yourself in your field with dedicated "Awesome time" (self-directed professional development) annually and quarterly training budgets.
- On top of standard medical and dental coverage, we offer benefits like a parental leave top-up plan, an EAP, mental health coverage, virtual healthcare and a minimum vacation policy.
- Our Toronto HQ is a modern, ergonomic space complete with hotelling standing/sitting desks available and an open-concept social atmosphere.
- Additional perks are available including in-house mindfulness sessions, remote group get-togethers, and more!
- The Canada On Target Earnings range for this role is $140,000 - $155,000 CAD. Orium lists this range in good faith, reflecting the expected base salary for this role in the specified locations as of this posting. The pay offered will depend on several relevant factors, such as education, qualifications, certifications, experience, skills, location, and business needs. Please note, this range does not include any benefits that may be included as part of the total compensation package.
Performance and Growth Expectations
Committed to an Inclusive Workplace
Committed to Social and Environmental Stewardship
