Join to apply for the Team Manager, Collections role at goeasy Ltd.
easyfinancial is one of Canada's largest non-prime lenders, proud to help everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, even when others say no.
goeasy is seeking a self-motivated and charismatic Team Manager to support a team of Collections Specialists. The role involves driving team results through training and coaching, fostering engagement, and promoting knowledge and skill development. The Team Manager will ensure call center dynamics and organizational values underpin our business practices.
If you are a results-oriented leader interested in advancing your career, join us and make your work matter.
Responsibilities
- Set and meet performance targets
- Manage daily operations of the Collections team
- Review staff performance via monthly scorecards, identify training needs, and deliver coaching for staff development
- Handle customer escalations promptly
- Manage intraday team results and individual contributions, making adjustments within workforce management frameworks
- Respond timely to waiting customers based on call patterns while enabling revenue opportunities
- This role requires working until 10:30 pm Monday to Friday, with possible Saturday/Sunday shifts (ending at 6 pm)
Requirements
- Experience in a people leadership role is mandatory
- Collections experience (Asset)
- Call center experience is a strong asset
- Ability to meet deadlines and deliver results
- Excellent communication skills for delivering constructive feedback
- Strong analytical skills to interpret complex data and recommend process or staffing changes
We are committed to inclusion and equal opportunity employment. We foster a work culture where everyone feels valued and can reach their potential. Accommodations are available upon request throughout the recruitment process.
All candidates must pass criminal background checks, credit checks, and validation of work experience. Flexibility to cover location hours is required, with details discussed during interviews.
We appreciate all applicants; only those meeting the qualifications will be contacted for an interview.
Why work for goeasy?
Learn more about us at http://goeasy.com/careers/
