- This role will be a hybrid work mode, 3 days in the Toronto office.
**Responsibilities And Duties (included But Not Limited To)
**
- Provide client support and technical issue resolution via email, phone and chat
- Understand client's business/software needs
- Resolve technical issues by guiding clients with specific features of LEAP software products
- Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
- Able to work independently and efficiently to meet deadlines
**Skills Required
**
- Accounting or Law would be an advantage but not essential
- Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers
- Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc
- Experience with Microsoft products including MS Word and Excel
- Demonstrate strong collaborative teamwork and people skills
- Excellent collaborative spirit
- Thrives working with an intellectually stimulating, high-energy team
- Attention to detail, ability to manage time effectively, ability to work independently but within a team environment
- Ability to meet deadlines and commit to team goals
**Benefits
**Why work at LEAP?
- Competitive compensation
- Excellent group insurance benefits
- RRSP with employer matching
- Generous Paid Time Off (PTO), including starting at 4 weeks' vacation, sick days, floater/personal days and volunteer days
- Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days
- Collaborative and inclusive work environment filled with learning and support
At LEAP, we care about what we do and the people we work with We continually improve to be the best We NEVER EVER GIVE UP!
