Who We're Looking For
What You'll Do
- Troubleshoot and provide network monitoring on all core and edge network elements.
- Analyze voice/data traffic and re-route as needed in order to ensure we maintain our benchmarked ASR/ACD and uptime.
- Ensure that carriers and vendor are meeting service level targets.
- Provide first level support for all wholesaler tickets.
- Provide second level support for all technical support tickets.
- Create and maintain documentation on our internal wiki.
- Work with internal departments in order to identify and improve efficiency.
- Perform nightly maintenances in accordance with approved MOP from our Engineering team.
- Act as Smart Hands for various Departments at our Data Centres with occasional lifting
What You Bring
- Minimum of 1 years of NOC or Network experience.
- Demonstrated understanding of network troubleshooting, call flow over TDM and VoIP networks.
- Proven ability to create and run Linux shell scripts.
- Strong organizational skills with the ability to successfully handle multiple priorities simultaneously.
- Excellent communications-both verbal and written.
- Courteous manners with the public.
- Scheduling flexibility to meet the demands of our business including morning, afternoon, evenings, weekends and holiday shifts rotations
Assets include
- Previous experience using SQL and ability to create queries is an asset.
- Data Center Experience
What's in it for you?
- Competitive \& flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
Discounts
- Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
- Company matching contributions to charities you support
Growth \& Development Opportunities
- Self-driven career development programs (E.g. MyPath program) o Rogers First priority in applying to internal roles of interest
Wellness Programs
- Homewood employee \& family assistance program
- Cognitive Behavioural Therapy (CBT) \& Virtual therapy sessions o Low or no-cost fitness membership with access to virtual classes
Our commitment to the environment and diversity
- Work for an organization committed to environmental protection o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
Recruitment Process FAQ
