With more than 45,000 employees and partners worldwide, the Customer Experience
and Success (CE&S) organization is on a mission to empower customers to
accelerate business value through differentiated customer experiences that
leverage Microsoft’s products and services, ignited by our people and culture.
We drive cross-company alignment and execution, ensuring that we consistently
exceed customers’ expectations in every interaction, whether in-product,
digital, or human-centered. CE&S is responsible for all up services across the
company, including consulting, customer success, and support across Microsoft’s
portfolio of solutions and products. Join CE&S and help us accelerate AI
transformation for our customers and the world.
The CE&S Business Intelligence (BI) Team is responsible for delivering
data-driven decision-making and self-serve analytics to optimize customer
experience and support operations across Microsoft's assisted and self-service
support surfaces. We build and manage data platforms and data flows, oversee
data and measurement governance, develop Machine Learning (ML) models, manage
support-critical data tools, and provide both core and business-specific
analytics resources and guidance.
We are looking for a Senior Data Engineer who is passionate about delivering
customer centered data solutions and innovating. You will need to be adept at
managing business change, evolving requirements, adjustments in a strategic
direction, and emerging technologies. You will need to be agile and flexible,
yet proficient and disciplined. This is an amazing opportunity to be at the
center of building a showcase worthy data capability, the successful candidates
should have proven experience in program management, solid understanding of both
business and engineering priorities, analytical, financial, organizational and
communication skills. A passion for operational excellence, learning and mental
agility will be valuable.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the
planet to achieve more. As employees we come together with a growth mindset,
innovate to empower others and collaborate to realize our shared goals. Each day
we build on our values of respect, integrity, and accountability to create a
culture of inclusion where everyone can thrive at work and beyond.
