Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials Job Description Job Title: Field Service Representative Location: Calgary, Alberta, Canada Division Specific Information As part of the Instrument and Enterprise Services team (ULS brand), you have the opportunity to join a community of field service representatives who have strong customer relationships and confirmed technical knowledge within our ULS division. How you will make an impact! We enable you to work autonomously and provide field service support to many different customers while developing your professional skills at the same time. What you will do: Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, water systems, cold storage (refrigerators and freezers) and other equipment as needed. Schedule and complete detailed preventative maintenance service to assure peak runtime. Understand customers’ needs to best promote service contracts, services, and new equipment. Submit expenses and handle spare part’s inventory in a timely and accurate manner. Document daily service actions through the company work order database. Maintains professional and knowledgeable communication with customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.). Adhere to ISO 9001 and ISO 17025 standards for the calibration and certification of customer equipment. Accept training on various equipment and product lines to provide stellar service to our customers. Work well with numerous manufacturers for day to day warranty related instrument service. How will you get here? Education Minimum requirement is post-secondary school diploma in electronics engineering. Required experience 2 years of experience in field service position. Knowledge and experience working with basic test equipment such as DMM, tachometer, temperature devices, etc.. Shown proficiency in multiple vendor product lines. Preferred experience Five plus years in a similar position. Dedication to delivering excellent customer service skills. Strong electronic/electrical and mechanical troubleshooting skills. Knowledge, Skills, Abilities Requires proof of Covid-19 vaccination. Mentor and train other colleagues with difficult service calls that require technical expertise. Operate computers, smartphones and related software efficiently. Work independently diagnosing and solving problems with schematics, diagrams, service manuals and other user documentation. Support colleagues across region and country when required. Work Environment Ability to lift 50 lbs with assistance, and carry 25-30 pounds continuously throughout the day. Wear appropriate personal protective equipment when required. Drive daily to customer sites within a territory, using a fleet vehicle. Some overnight travel will be required. Have a valid driver’s license and a safe driving record. Ability to travel internationally for training (passport required or appropriate work visa). Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. COVID-19 Vaccination Update for U.S. & Canada Colleagues All U.S. colleagues are required to disclose their COVID-19 vaccination status. New hires will be asked to disclose their vaccination status upon the first day of employment. U.S. new hires (including those in Field Sales, Field Services and Customer Support - Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. U.S. and Canada new hires in Clinical Research who are in the following job categories must be fully vaccinated before their first day of employment or request an accommodation: executive director level and above, client-facing commercial, clinical research associates (CRAs), Assistant CRA (ACRAs), all CRA and ACRA line managers, clinic-based staff in early development services and accelerated enrollment solutions, and FSP within analytical services division roles. Canada new hires (including those in Field Sales, Field Services, and Customer Support Technical Applications) may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support. Individuals may also be required to comply with other COVID-19 health and safety protocols, such as masking or testing. New hires in Field Sales, Field Services, and Customer Support Technical Applications will be asked to disclose their vaccination status upon the first day of employment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
