Delivery Coordinator
Crown Honda
Job Type: Full-Time
We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada’s Best Managed Companies and one of Aon Hewitt’s Best Employers Platinum level while providing exceptional service to our clients.
We have a great opportunity for a Delivery Coordinator to join our team in a company with great growth opportunities in our Crown Honda Dealership located on 2610 McPhillips Street. This is an entry level position that provides you with a launch into the exciting automotive industry.
We offer a competitive performance-based salary and encouraging team environment, as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.
After the initial 90 days of comprehensive training, success will mean having the ability and skills to work with multiple computer programs, while being the first point of contact for our group.
Additional Crown Auto Group Employee Benefits:
Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
Discounted fitness membership
Associate Referral Bonus Program
Career advancement- most of promotions are from within the company
Access to Perkopolis. (Canadas leading corporate concierge discount service)
What you'll do:
Ensure that customer surveys are completed with a customer satisfaction of 100%, and that customers receive follow-ups.
Assist customers in setting up MyGarage to enhance the Honda Ownership Experience after delivery, and provide them the Quality Delivery Experience (QDE) from initial welcome to final delivery.
Ensure all units are ready 2 hours before delivery, inside the showroom (New and CPO)
Inspect all deliveries with FSM to ensure the delivery is complete/all commitments fulfilled.
Give customers a tour of facility (Service/ Parts/Lounge/Drive thru), Discuss Crown Autobody & Glass and BDC
Explain main shop and express lube areas, explain the services we provide (Wash, vacuum etc.)
Stock in client trade-ins and follow used car recon process.
Go over the owner’s manual, maintenance guide, web portal.
Book the first service for the customer for 8 months out in the portal.
Explain the vehicle, how to work radio, navigation, pair phone, answer all questions.
Bolt on plates, front and back (install Dilawri plate frames)
Inspect one last time for any issues, defects, bring to the managers attention ASAP.
Take pictures and videos, upload to social media, tag customers as well.
During down time, do video walk-around of all new and preowned units, upload on social media such as Facebook/Instagram and/or YouTube.
Perform other duties as required.
Requirements:
Possesses a valid drivers’ license with an immaculate driving record
High School diploma or relevant experience
Intelligent, responsible, punctual and committed to the position
Effective listening and communication skills
Process driven, follows instructions carefully
Seeking to begin a career in the automotive industry and looking to advance
Can work full-time hours and weekends
CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to requests for accommodations.
