Required immediately, our Local Winnipeg Branch is seeking an In-house Full-Time Customer Service Representative to join the team!
FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.
Position Summary:
The Customer Service Representative is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales.
Desired Skills & Experience:
High School Diploma with 1-2 years customer service experience
Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
Ability to solve problems as they arise
Clean criminal record
Basic mathematical skills
Strong organizational skills, with attention to detail
Ability to handle challenging situations with diplomacy and respect
Excellent verbal and written communication skills
Enjoy working in a challenging, fast paced environment
Duties and Responsibilities:
Ability to work in a team sales environment
Assists customers in person, by email or on the telephone
Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Processes orders and accepts payment from customers made over the telephone or in person
Inputs orders/quotes into the computer system and confirms availability of product
Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
Assists customer in the selection of product
Maintains customer service records
Establishes proactive communication with customers to ensure understanding of product ordered
Handles quality and service issues to develop/maintain customer loyalty
Ensures orders are priced accurately and invoices are issued promptly
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Participate in inventory
Keeps the showroom clean and sets up displays as needed
Will also assist with general labour tasks including loading/unloading merchandise, deliveries
Other duties as assigned
FLOFORM is proud to offer the successful candidate:
Competitive Wages
Medical and Dental
RRSP Matching
Paid Sick Time
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”
Should this opportunity be of interest to you, contact us today!!!
Submit a resume at www.floform.com/careers/
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.
