As the Identity Team Lead you will be supervising an effective Identity team to ensure business and technical service requirements are correctly interpreted and implemented to enable seamless and secure user experiences. What will you be doing? Advising IT Teams: Providing technical leadership and guidance to IT operations teams and business stakeholders, coordinating project delivery and service transition. Reducing Operational Risk: Enhancing the availability and reliability of directory and identity management systems to mitigate operational risks. Leading Service Activities: Ensuring the availability of critical business services through effective capacity planning and business continuity support. Optimising Service Operations: Ensuring optimal execution of service operations across IT Identity frameworks. Collaborating Across Functions: Working effectively within cross-functional teams to execute IT operations, service, and incident management processes. Evaluating System Designs: Assessing and validating system and solution designs to support IT service transition and management processes. Developing Relationships: Building and maintaining strong, effective working relationships with key stakeholders to support business objectives. What are we looking for in you? Experience: As a team lead, designing and configuring Identity and User Access Management platforms, with expertise in Entra, Active Directory & Azure AD, Azure MFA, Office 365, mail filtering solutions, and file storage. Technical Skills: Advanced working knowledge of operating system protocols, platform services, and system design; proven ability to implement automation and orchestration solutions; strong understanding of ITIL and DevOps processes and relevant service operations tools such as Jira. Key Abilities: Action-oriented with high energy and enthusiasm; effective collaborator and communicator, capable of building partnerships and delivering clear, tailored communications to diverse audiences. Planning and Adaptability: Skilled in planning and prioritising work to align with organisational goals; adaptable to changing situations and demands. Technical Proficiency: Proven experience in technical and hybrid cloud environments (e.g., Azure, AWS, Oracle Cloud) and Microsoft configuration management, including Active Directory, Federation Services, O365, Exchange Online, and Azure services. Qualifications: Tertiary qualifications in computer science, software engineering, or a relevant information technology field; ITIL Foundation certification is mandatory; Azure, O365, or other cloud-related certifications, and Certified Identity and Access Manager (CIAM) are desirable; relevant Microsoft MCSE certification and Cert IV or higher in Leadership Management would be advantageous. Service Delivery and Problem-Solving: Expert in analysis, problem-solving, and troubleshooting; strong ability to support service delivery and coordinate IT work packages; ability to operate effectively in a values-based organisation and role model desired behaviours. What can we offer you? Innovative Technology Environment: Work with cutting-edge technologies and be part of a team driving digital transformation across RACWA. Growth Mindset Culture & focus on Career Development: Join a team that values personal development and enables continuous learning opportunities, certifications, and career progression within a supportive and growth-focused environment. Work-Life Balance: Benefit from flexible and hybrid working arrangements, including temporary remote work options and a focus on work-life balance. Impactful Projects: Contribute to high-impact projects or products that directly enhance RACWA's services to its members and the community. RAC Staff Benefits: Enjoy discounts on Insurance, Travel and free roadside assistance. Employee Wellbeing: Take advantage of a strong focus on employee wellbeing, including mental health support, wellness programs, and fitness incentives. Community and Social Responsibility: Engage in meaningful community and social responsibility initiatives that align with RACWA's values and mission. About RAC RAC WA is a member-focused organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians. RAC values inclusivity, diversity, and flexibility in the workplace. As an Equal Opportunity Employer, we welcome everyone. For assistance during the application process, contact jason.crooks@rac.com.au. RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact recruitment@rac.com.au
