Closing Date (MM/DD/YYYY): 06/02/2025 Worker Type: Permanent Language(s) Required: English, French Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $117,887 - $159,495 Experienced leader with solid technical skills needed Guide the team responsible for all issues related to information technology including complex incident resolution, access management and continuous service improvement. This position is designated bilingual (English and French), and the successful candidate must be able to communicate in both of Canada’s official languages. What you’ll do: Manage customer service desk employees in several locations Monitor delivery of services from external partners Analyze trends and measure customer satisfaction Inform and update stakeholders on system outages and restoration Collaborate with product teams on incident resolution Oversee outsourced identity and access management function Set strategies for process design, analytics and policy development Mentor the team in development planning, workload management, and setting and achieving performance objectives What we’re looking for: Strong leader passionate about helping others succeed Confident communicator and collaborator Technical specialist with wide-ranging expertise Problem-solver adept at finding efficiencies in work processes Analytical thinker with sound business judgment Focused decision-maker who thrives in a fast-paced environment What you’ll need: A bachelor’s degree in computer science and at least six years of experience (or an equivalent combination of education and experience); certification in an IT service discipline is an asset Extensive information technology experience and a strong technical background Service Desk, ServiceNow, data capture, reporting and analytics expertise At FCC, we’re passionate about creating an inclusive, equitable and accessible workplace. Our team is made stronger by a range of backgrounds, abilities, strengths, and perspectives – and we’re committed to continuously improving so that we develop a workforce that reflects the communities where we live and work. Accommodations are available on request for individuals with disabilities during each stage of the recruitment process. To request an accommodation, kindly send an email to TalentSupplyRecherch@fcc-fac.ca. All information received in relations to accommodation will be kept confidential. We value language diversity, and adhere to Canada’s Official Languages Act. We encourage you to apply in English or French, whichever is your language of choice. Bilingualism (English and French) is important and is always considered an asset. Proud to be 100% invested in agriculture and food. Looking for a career with purpose? Bring your skills, enthusiasm and your true self to FCC. Providing financing, software and knowledge to the industry that feeds the world takes the talents of many — and with so many interesting areas to work in, you never know where your career will take you. Areas we hire for: IT Marketing Lending and Operations HR Finance Governance We’ve got you From a flexible work environment, competitive salary and benefits to a culture built on trust, support and growth, FCC offers an exceptional employee experience that brings out your best. What we do FCC is a financially self-sustaining federal Crown corporation with over 100 offices across Canada, and our corporate office in Regina, Saskatchewan. We lend money and provide other services to primary producers, agri-food operations and agribusinesses that provide inputs or add value to agriculture. Questions? To learn more about the recruitment process or your application, contact us at TalentSupplyRecherch@fcc-fac.ca.
