Fixed Term (Fixed Term) There are some GREAT PEOPLE out there... we should know we hire them! IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: MOMENTUM AND BUS OPERATIONS SHIFT MANAGER Contract Salaried Application Deadline: May 20, 2025 Are you a passionate leader focused on delivering results as well as providing remarkable service? Do you pride yourself in being a great leader while ensuring maximum operational performance? Can you handle stressful situations with tact and diplomacy? If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you. The job involves: Overseeing the overall day-to-day management of the Momentum, Group Operations team and the execution of promotions. Actively engaged in recruitment, training, developing, supporting, supervision and evaluation of team members Creating and modifying Departmental schedules according to business levels and FTE’s Running reports and analyzing data with an eye towards business planning and improving operational efficiency and performance Creating and leading work groups and committees focused on enhancing customer service and departmental and company performance Acting as a liaison between senior leadership and Casino personnel Developing and implementing Departmental policies and procedures Ensuring adherence to both company and departmental policies and procedures Fostering great interdepartmental relationships and communication Monitoring activity within workstations at momentum and group operations Handling customer service issues to ensure timely follow up and resolution. Self-Exclusion Management including customer review within ITrack and CMP, release of accounts within both systems, and engagement directly with OLG on the Self Exclusion program and CMP accounts. Providing Supervision and assistance in the execution of promotions and tournaments at both properties. Assisting with the execution of bus programs and dealing with bus operators and group leaders. Responsible for the controlling and issuing of promotional items, vouchers, offers, controlled forms and complimentaries. Ensuring the integrity of the CMP program as it relates to new memberships and transactions. Develop and implement strategic action plans for Marketing and Staffing initiatives. FTE management. Budget preparation and management Other duties as assigned Flexibility to support a 24/7 operation The ideal candidate has: Post-secondary education in Business Administration, Marketing, Communication Minimum 2 years progressive experience in Marketing, Customer Service, Hospitality and Gaming Excellent computer skills (CMP, NMRS, ACSC, Excel, Power-point, Word, Outlook and Kronos) Proven experience in CX, staff relations, guest relations, budgets, FTE management. Proven leadership, supervisory and team building skills, Strong conflict resolution skills. Excellent analytical, problem solving, critical thinking and decision-making skills Multi-tasking skills with the ability to prioritize tasks to meet deadlines with strict attention to detail Exceptional organizational, written and verbal communication skills Knowledge of Microsoft Office, CMP computer systems and comping procedures We thank all applicants for their interest, however, only those selected for an interview will be contacted Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos Since opening its doors on December 9, 1996, Casino Niagara has been non-stop excitement in the heart of the Niagara Tourism area. Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004. Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada. This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders. At Niagara Casinos we pride ourselves on our employees and strive to create a culture for our associates that demonstrate our values every day. We believe that the differences and unique qualities in people should be celebrated and encouraged. Every employee that works here should feel valued, respected and accepted. At Niagara Casinos, EVERYTHING we do is Customer Service.
