The Opportunity The Group Disability department is looking for a self-motivated, collaborative, knowledgeable individual to join their team as a Senior Program Management Specialist. This role requires interaction with Disability Operations teams to support the plan sponsor trend reporting and analysis as well as oversight with the various case management teams. Another component of this role requires completion of customized responses required for new Absence, Wellness and Disability Management business and amendment proposals. The last key component is presenting the trend report findings to clients and building action items to improve their disability experience. This role will also participate in finalist presentations, and in responding to internal inquiries and requests for reports/meetings via a shared inbox. The Senior Program Management Specialist role is a key contributor in the delivery of these services supporting the Disability teams (Consultants and Operations). It is wide-ranging in scope and therefore requires a broad skill-set and subject matter expertise in all key deliverables. Strong background and experience working within our Absence and Disability business (AMCS, STD, LTD) is required. Responsibilities: Trend Reporting and Analysis (40%) – Produce monthly, quarterly, annual and ad hoc reports to provide expert analysis and recommendations to Plan Sponsors regarding Disability Program performance. Requires interaction with Disability Operations as well as the assigned DMC to explain metrics/ results and facilitate discussion of recommendations to improve results. Proposal Activity and Finalist presentation support (35%) – Active participation in the proposal process by preparing content and responses for new or existing business for services covered in Group Life and Disability Operations. Client meetings, Implementation support, financially challenged client support (25%) – Support DMC in preparing for client meetings as well as attend and present trend reports to smaller clients, help the DMC with the implementation of large clients, analysis of financially challenged clients. Participate in finalist presentations for smaller clients. What motivates you? You obsess about customers, listen, engage and act for their benefit. You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. You thrive in teams and enjoy getting things done together. You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone. What we are looking for Extensive knowledge and expertise regarding our Absence and disability management practices and processes Bilingualism (French/English) is an asset Understanding of our wellness products Excellent verbal and written communication skills. Must have experience in presenting sensitive information to clients and comfortable with public speaking Demonstrated problem solving skills Highly developed analytical, organizational and decision-making skills Demonstrated customer service excellence and ability to prioritize work effectively under tight deadlines Ability to maintain & develop positive and effective relationships with various cross functional teams (underwriters, Operations, Marketing, Pre-Sales) Ability to influence and negotiate with both internal & external partners Demonstrated Experience in client management Self-motivated Attention to detail Excellent PC skills – including Word, Excel, Power BI, and PowerPoint. Travel is required in this role so candidate must have a valid driver's license What can we offer you? A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities. Our commitment to you Values-first culture We lead with our Values every day and bring them to life together. Boundless opportunity We create opportunities to learn and grow at every stage of your career. Continuous innovation We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact. #LI-Remote About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location CAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $68,775.00 CAD - $114,625.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.
