Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details PRINCIPALES FONCTIONS ET RESPONSABILITÉS : Inscrire les patients aux divers programmes de PCI. Gérer la navigation du remboursement des patients et assurer la coordination des liens entre les programmes d’Innomar et les programmes externes, les patients, l’équipe de la pharmacie, les partenaires et les médecins. Traiter et obtenir les AS ou la couverture d’assurance pour les patients (p. ex., gérer les communications avec les fournisseurs publics et privés). Faire la liaison avec les rendez-vous, les cliniques, les programmes de soutien aux patients et les divisions de pharmacies. Maintenir des données exactes dans les dossiers des patients et les lecteurs. Signalera les evenements indesirables, les indesirables graves, les plaintes relatives aux produits conformement a la formation et aux politiques et procedures d'Innomar. S’assurer que le client reçoit les bonnes ordonnances. Maintenir le flux de travail en déterminant adéquatement l’ordre de priorité des tâches et en travaillant en équipe. Préparer et traiter les factures, les demandes de règlement, les remboursements et les documents connexes. Vérifier les factures et d’autres documents. Le navigateur des pharmacies et des cliniques se verra également confier d’autres fonctions et tâches au besoin, de temps à autre. Peut être amené à devoir rester en disponibilité/attente dans le cadre de ce rôle. PRIMARY DUTIES AND RESPONSIBILITIES: Enroll patients for the variety of ICP programs. Manage reimbursement navigation for patients by coordinating relationships with Innomar and Non-Innomar programs, patients, pharmacy team, partners and physicians Process and attain SA’s or reimbursement coverage for patients (e.g. manage communication with public and private providers) Liaise with the scheduling, clinics, patient support programs and pharmacy divisions Maintain accurate data in patient files and computer drives Will report adverse events, serious adverse events, product complaints in accordance with Innomar training and policies & procedures Verify that customer receives correct prescription(s) Maintain workflow through effective task prioritization and teamwork Prepare and process billings, claims, reimbursements and related documents Review invoices or other documentation The Clinic and Pharmacy Navigator will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role. EXPÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS : Capacité manifeste de respecter des normes strictes d’éthique professionnelle et de travailler dans un environnement de travail diversifié Capacité d’évoluer dans un environnement de travail dynamique et collaboratif Style de travail collaboratif et détermination à réaliser le travail confié Capacité de remettre en question les enjeux importants pour l’organisation et en débattre Capacité à examiner les situations de plusieurs points de vue Capacité de persuasion en ce qui concerne les faits et les détails Capacité à déléguer efficacement les responsabilités Capacité à travailler confortablement dans un environnement diversifié Éducation postsecondaire ou équivalent dans une discipline connexe Deux années d’expérience ou plus en matière de navigation dans les options de remboursement avec les payeurs publics et privés obligatoires Deux années ou plus d’expérience connexe en matière de remboursement est un atout Maîtrise des applications Microsoft Office (Outlook, Word, Excel) Capacité d’organisation, aptitude à faire plusieurs tâches en même temps, avec précision et exactitude. Excellente connaissance du domaine du remboursement des médicaments au Canada Connaissance du fonctionnement des pharmacies Excellentes aptitudes de communication, de service à la clientèle et interpersonnelles Capacité à travailler seul et en équipe Excellentes aptitudes de gestion du temps Bilinguisme anglais/français est requis Expérience en gestion de programmes de soutien aux patients est un atout Le candidat retenu pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles EXPERIENCE AND EDUCATIONAL REQUIREMENTS: A demonstrated commitment to high professional ethical standards and a diverse workplace Excels at operating in an fast pace, community environment Excellent collaborative work style and commitment to get the job done Ability to challenge and debate issues of importance to the organization Ability to look at situations from several points of view Persuasive with details and facts Delegate responsibilities effectively High comfort level working in a diverse environment Post-secondary education or equivalent in a related discipline Two or more years of reimbursement navigation experience involving private and public payers is required Two or more years of related reimbursement experience an asset Proficiency in Microsoft Office applications (Outlook, Word, Excel) Organized with the ability to multi-task and maintain accuracy Excellent knowledge of Canadian drug reimbursement landscape Knowledge of pharmacy operations Excellent communication, customer service and interpersonal skills Ability to work independently and in a team environment Excellent time management skills Bilingualism, French/English is required Patient Support Program experience an asset The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams. COMPÉTENCES , CONNAISSANCES ET APTITUDES MINIMALES REQUISES : Connaissance pratique des services pharmaceutiques et de navigation dans les options de remboursement dont l’industrie a besoin Solides compétences analytiques et mathématiques Capacité de communiquer efficacement à la fois oralement et par écrit Compétences interpersonnelles et de leadership efficaces Sens de l’organisation; souci du détail Capacité à respecter les échéances de façon systématique Expérience préalable de la distribution respectant la chaîne de froid est un atout Expérience préalable avec les médicaments biologiques et cytotoxiques et des préparations stériles est un atout Excellentes aptitudes en résolution de problèmes; capacité à résoudre les problèmes de façon efficace et efficiente Connaissance de Microsoft Word, Excel, PowerPoint et d’autres programmes Office MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Working knowledge of pharmaceutical and reimbursement navigation services industry required Strong analytical and mathematical skills Ability to communicate effectively both orally and in writing Effective interpersonal and leadership skills Effective organizational skills; attention to detail Ability to consistently meet deadlines Previous experience in cold-chain distribution an asset Previous experience with biological and/or cytotoxic medication and sterile preparation an asset Excellent problem-solving skills; ability to resolve issues effectively and efficiently Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs As part of your job duties, you may be required to lift up to 50 lbs. The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time . Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Salary Range* $41,200 CAD - 63,360 Affiliated Companies: Affiliated Companies: Innomar Strategies Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com
