A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will use GFL proprietary software to enter ticket information and track productivity. Key Responsibilities: Schedule services and address customer needs for service changes, ensuring completion in accordance with established policies. Dispatch calls to routes based on driver locations and designated routes. Perform driver check-ins at the end of the day to ensure accurate and complete paperwork. Distribute, collect, and review route sheets to ensure accurate data entry, route closing Coordinate with other departments to clarify roles and responsibilities for resolving service issues. Handle additional tasks as assigned by the Dispatcher Manager. Interact with customers, the customer service department, sales, and operations staff under the direction of the Dispatch Manager. Work with routing specialists to optimize routes. Field incoming calls/emails from customers. Troubleshoot and resolve delivery and pickup issues proactively. Assist in determining driver staffing levels for optimal responsiveness and productivity. Record and distribute driver information to relevant departments. Communicate breakdowns with maintenance shop personnel. Ensure effective and professional communication via email, phone, and two-way devices. Knowledge, Skills, Abilities, and Competencies: High school diploma required; post-secondary education or diploma is an asset. 1-2 years of experience in transportation, dispatch, or customer service. Strong communication and interpersonal skills. Excellent customer service focus. Ability to multitask and prioritize effectively. Proficient in MS Outlook, Excel, and Word. Industry knowledge is an asset. Advanced software and word processing skills, including adequate typing speed. Ability to work extended hours, including occasional weekends. Experience with TRUX system preferred, but willingness to learn is acceptable. Additional training in transportation, logistics, or customer service (call center environment) is a plus. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.
