Software Support Specialist Position Summary: We are looking for a highly motivated and customer-centric Software Support Specialist to join our team. In this role, you will provide exceptional support across a range of products, ensuring a seamless experience for our customers. The ideal candidate is a strong communicator with a passion for problem-solving and a background in customer service. Experience in accounting or real estate is a plus. Job Responsibilities: Customer Software Support & Issue Resolution: Provide exceptional customer software support for a variety of products via phone, chat, and email. Assist customers with product-related issues, troubleshooting, and inquiries, ensuring prompt and effective resolution. Maintain high customer satisfaction levels by resolving concerns and delivering quality support. Communication: Collaborate with internal teams and technical support, to escalate issues and ensure timely resolution. Proactively manage customer expectations, providing clear and accurate information to prevent misunderstandings. Develop and maintain strong relationships with customers, ensuring they receive outstanding service. Documentation & Reporting: Accurately document customer interactions, inquiries, and resolutions to ensure consistency and quality in customer support. Monitor customer feedback and assist in identifying areas for improvement. Product Knowledge & Continuous Learning: Continuously stay up to date with product offerings and updates to ensure accurate and effective support. Share insights with the team to enhance collective product knowledge and improve service delivery. Competencies: Self-motivated and results-driven, with a strong sense of ownership in resolving customer issues quickly and accurately. Committed to handling a high volume of tickets efficiently without sacrificing quality. Proactive problem-solver who approaches each customer inquiry with curiosity and determination, identifying the root cause of issues and delivering effective solutions. Exceptional communicator who clearly and confidently engages with customers via phone, email, and chat, ensuring they receive precise guidance. Customer-centric mindset that balances speed with empathy, recognizing customer needs and delivering personalized, thoughtful support. Skilled at multitasking and prioritization, managing multiple customer inquiries simultaneously while maintaining high service standards. Team player who collaborates with colleagues and internal teams to resolve issues efficiently and continuously improve the customer experience. Adaptable and quick learner who thrives in an evolving environment, adjusting to new processes, products, and customer expectations. Qualifications: Bachelor’s degree in Business, Computer Science, Information Technology, or a related field (or equivalent work experience). 3+ years of relevant work experience in a customer-facing technical support role. Strong communication skills, both written and verbal. Problem solving and analytical skills, with the ability to identify issues and provide effective solutions. Organizational and time management skills, capable of handling multiple tasks efficiently. Preferred: Experience with accounting (GLs, Chart of Accounts) and/or real estate industry knowledge. Business Unit: RRE #LI-HP1 #RRE Perseus, an operating group of Constellation Software Inc., acquires independently managed software companies around the world. It provides them with the strategic guidance and financial security they need to become leaders within their respective markets. Perseus Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. "We seek out vertical market software businesses where motivated small teams composed of good people, can produce superior results in tiny markets. What we offer our business unit managers is autonomy, an environment that supports them in mastering vertical market software management skills, and the chance to build an enduring and competent team in a ‘human-scale’ business" Mark Leonard President, Constellation Software Inc.
