We are Nors. We are driven by progress: yours and ours. We work to make everything work better every day. We deliver the services, solutions, and equipment needed to make your life and business more successful.
Purpose:
Improving life and business through outstanding service and equipment. Creating continuous value for all.
Values:
A common culture for a clear sense of identity.
LEGACY HUMANISM AMBITION READINESS INTEGRITY
You’ll love working here…….
As the Parts Person, you play an integral role in selling parts which includes determining parts requirements with customers and technicians, selling parts, expediting and providing order processing services.
Position Outline
Customer and service department (shop and field) parts sales
Process parts orders prompting and accurately
Customer and service department parts purchasing/requisitioning
Preparation of parts quotes
Delivery and pick up of parts to and from service technicians expediently and efficiently
Process parts returned from work orders and customers in a timely manner. Ensure no-stock items are returned to suppliers with in manufacturers specified time period.
Telephone selling, inbound and outbound
Report customer satisfaction, trends and other useful information to Parts supervisor
Promote positive image of company and its product lines
Attain short and long term objectives as set out by Parts
Operate within company policies, procedures and safety
Build rapport and maintain positive working relationships both internally and externally
Streamline processes and make recommendation for new processes
Collaborate with freight and courier services to ensure efficient delivery of parts
What’s in it for you……
We’re a growing business in an exciting industry, and we’re a family. This is a full-time, permanent position. We offer a competitive compensation package, which includes full health and dental, plus a company sponsored RRSP plan. You’re going to have an amazing feeling of fulfilment when your efforts provide a facility and environment where our employees can succeed and where customers will make us their first choice.
Experience Required:
Proficient knowledge of equipment systems and repairs
Superior customer relations skills
Strong problem solving and conflict resolution skills
Good communications skills
Good computer and systems knowledge
Strong technical background and capable of communicating with technicians and customers regarding parts and service
Red Seal certification in Parts/Warehousing
Education Required:
Certification in Parts / Warehousing
