At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.
About our product
Our technology lets you see products in your own room before you buy. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable that through cutting-edge computer vision technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo...
What You'll Do
Lead, mentor, and manage a high performing customer success team
Monitor key performance indicators (KPIs) and customer success metrics, drawing meaningful insights to guide the department’s overarching strategy
Focus on delivering an exceptional customer experience, ensuring consistent and high quality interactions at every touch point
Maintain and grow relationships with key accounts, acting as the primary point of contact for escalations and strategic discussions
Collaborate with key stakeholders in sales and marketing to coordinate efforts that drive revenue growth
Drive continuous improvement and optimization of customer success processes, including onboarding, account reviews, and ongoing account management
Foster a customer-first culture within the team, providing guidance, coaching, and support as needed
Work with product teams to relay customer feedback and advocate for product improvements
Requirements
Experience leading a high performing customer success team at a high-growth B2B tech company
Experience scaling customer success teams and processes in a rapidly growing SaaS organization
Ability to think both big-picture strategy and ensure the delivery of concrete tactics
Excellent interpersonal, communication, and leadership skills
Strong business acumen and ability to align customer outcomes with company objectives
Strong problem-solving abilities and the ability to manage complex client relationships
Ability to influence senior stakeholders and cross-functional teams
About our culture
We're a remote-first company that encourages our employees to work from where they're most productive.
We work in tight-knit teams to cultivate an ownership mentality.
We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
We value work-life balance by offering generous time off
Work anywhere in the world for up to 3 months!
We value families, by offering a parental leave program
We offer a work-from-home stipend
Your birthday (and our company's birthday) is a day off!
About our hiring process
Now: You upload your resume and complete a brief questionnaire.
Step 1: We arrange a video call with you to assess your abilities. Complete a take-home assessment.
Step 2: You attend the second video interview soon after.
Step 3: You meet one of the founders.
Step 4: You receive an offer.
Take the Leap. Apply now.
Our demo, in case you missed it: https://www.roomvo.com/rugdemo4r
