DFC Customer Service Representative - Call Center - Pfaff Home Office, Vaughan, ON L4K 42M6 At Lithia and Driveway, we pride ourselves on delivering exceptional service and support to our clients across North America. We are a dynamic and growing organization dedicated to creating meaningful connections and providing top-notch solutions. To further enhance our customer experience, we are seeking a talented and motivated Customer Service Representatives to join our team. The DFC Customer Service Representative I will be responsible for handling inbound service calls from U.S. customers while providing excellent customer service and accurately capturing data using company loan processing systems. Location: Woodbridge, ON (Hybrid) Compensation: $20.83/hr - $23.48/hr Schedule: Monday - Friday; 9:00am-6:00pm Responsibilities Handle inbound from customers in a Call Center environment while delivering quality service Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities Prepare documents as needed to fulfill customer requests Educate and counsel customers on account terms Maintain and ensure accurate, up-to-date customer account information Forward delinquent accounts to the appropriate Collections Team for account management Other duties as assigned Skills and Qualifications Previous telephone customer service experience preferred Ability to perform accurate data input into a variety of software Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone. Strong attention to detail Sense of urgency Excellent communication PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.) Why Work For Us? Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package. Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance. Vacation and Paid Time Off - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity! Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S. Stock Purchase Program - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount. Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application. At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.
