Job Description Responsibilities: To answer all incoming calls, and respond to caller's inquiries in a positive, professional manner ; • To redirect calls as appropriate and take clear, concise messages when required; • To greet, assist and direct all visitors; • To pick up and sort internal mail; • To stamp, deliver and maintain mail machine for external mail; • To prepare packages and arrange courier pick up; • To arrange meeting room schedule and bookings; • To update phone and distribution lists; • To maintain a clean, safe, fully stocked and well organized reception area; • To assist with small projects as required by other administrative support (i.e. labels, bulk mailing, etc.); * To assist the Operations Manager and Executive Director as required • To complete other duties as assigned; • To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Extendicare's Code of Conduct. Required Education, Credentials and Experience: • Above average interpersonal , oral and written communication skills; • Previous experience in LTC/Retirement reception is considered an asset; • Must exhibit professional and polished telephone manner; • Ability to handle multiple tasks at once, work under pressure, and meet deadlines; • Highly organized and detail focused; • Expertise in Microsoft Office ( Word, Excel, PowerPoint, E-Mail) & an understanding of PCC, Workday, NH Scheduler is considered an asset • Current (within 6 months) Vulnerable Position/Sector Screening (VPS). Time Type: Full time When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences. If you have a passion for caring, turn it into a rewarding career with Extendicare! Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request. Extendicare is a leading provider of care and services for seniors across Canada. We deliver quality care to meet the needs of a growing seniors’ population. We also provide management and consulting support through a range of services, including recruitment and building strong, qualified teams, to a network of independently owned long-term care and retirement homes. Our Mission “Helping People Live Better.” We help our residents and clients live better by promoting quality of life. We create remarkable moments through highly engaged and motivated team members. Stakeholders know this because we continuously measure, improve and publicly share our performance. Our Vision Our vision is to be the best senior care and services company in Canada. Our Values At Extendicare, we value our customers and our team who cares for them. We are committed to treating them with dignity and respect in an atmosphere of compassion. As health care professionals, we take pride in being responsive to the needs of those who rely on us. Customer Satisfaction. We strive to provide care and services to our customers which exceed their expectations. Excellence. We believe aspiring to excellence leads to continuous quality improvement in our provision of care to residents. Respect. We value each employee, encourage equal opportunity for growth and recognize achievement. Integrity. We believe in honesty and fairness in our relationships with others. Accountability. We believe we are accountable for the quality of services we provide to our customers. Communication. We listen to each other and foster open and honest communication. Teamwork. We believe that working as a team creates an environment that allows us to reach our potential. Environment. We believe that environmental issues should be integrated into business decisions that promote environmental protection, preservation, safety and a homelike atmosphere.
