At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros! In this role you are responsible for the collections and client services financial support to Wolseley Canada’s Strategic customer accounts. What’s in it for you: Regular business hours Monday to Friday Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment. Career development and training opportunities Life insurance, disability and wellness program Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution Paid vacation and sick time and day off on your birthday! Bonus programs that include annual performance and profit sharing Employee discounts on top brands of plumbing and HVAC/R products Education reimbursement for employees Employee referral program Safety shoe reimbursement What you will do: Manage AR functions for all strategic accounts Review accounts to ensure that all transactions are reconciled on a regular basis Encourage and promote our self-service website, Wolseley Express, and electronic invoicing Perform, track, and document collections activities Handle and resolve inquiries from customers, branch staff, etc. through phone and/or email Research and resolve disputes within policy parameters Resolve account discrepancies such as cash discount chargebacks, terms disputes, skipped invoices, unauthorized deductions and misapplied payments Identify and escalate accounts that require third party or legal actions Monitor and manage shipment on hold/notification display screen within authorized limits Handle inbound calls from customers with invoicing and payment inquiries Collaborate and communicate effectively with both clients and internal teams to ensure alignment and timely resolution of issues What you will bring: Diploma in Accounting or Finance, or related business field preferred Minimum of 3-5 years of Credit/Collections experience; proven track record of prior collections success CCP designation or in pursuit of obtaining CCP designation is an asset Experience working in a customer service role Strong verbal and written communication and negotiation skills Professional and courteous demeanor Ability to work independently Microsoft Office experience preferred Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications. Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. Wolseley Canada is part of Ferguson plc, a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. Ferguson is headquartered in the U.K., with its operations and associates solely focused on North America and managed from Newport News, Virginia. With approximately 36,000 associates across 1,700 locations in North America, Ferguson exists to make our customers' complex projects simple, successful and sustainable. In Canada we are the country’s largest national trade distributor of plumbing, hydronic, HVAC/R and PVF products and solutions. Our national network of over 220 branches coast-to-coast supports over 2,500 employees, including our national team of sales and service specialists and our corporate head office located in Burlington, ON. Our continued growth as an industry leader depends on hiring the best talent and helping them build rewarding careers. We believe in supporting the successes and development of our employees because our customers have come to rely on us for our knowledge, dependability and expertise. Come join us if you are committed to investing in yourself and delivering exceptional customer service.
