Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Do you want work-life balance? Do you want to be part of a cutting-edge team that is at the forefront of changing the way mining is done? Do you love problem solving and creating solutions for customers? If you answered yes to the above, we would love to hear from you! The Caterpillar MineStar Onboard Specialist is a mine site-based role where you can work hand in hand with our customers. In this role you will ensure the Command for Hauling equipment and system is working at its optimum performance using your specialist knowledge and experience. You will troubleshoot issues in the field, and work with a multidisciplinary team to rectify any faults. You also have the ability to identify improvement opportunities and work with the Caterpillar engineering team to drive product improvements. This role will be well suited to someone who thrives on challenges and enjoys driving continual improvement. Full product training will be provided as part of your on boarding process, including our on-board networks/machine control systems and how to troubleshoot them. Training program is tailored to the individual, which may include classroom training, on the job training and mentoring. What you will do: • Manage machine and system integration. • Identify field issues, troubleshoot and then track progress. • Analyze data relating to Autonomous and base machine faults, including regular evaluation of the data accuracy and integrity of the system. • Work with the Engineering teams to provide input and develop a plan for system enhancements and upgrades. • Report on the working status of hardware and software of the Autonomous system to Engineering. • Understand the proper procedures in case of critical failures in the system • Train other staff and mentor junior team members. • Present your findings to customer maintenance and operations team. What skills you will have: Technical Excellence: Knowledge of mining technology products and various application methods; ability to develop and provide solutions to significant technical challenges. Thorough understanding of mechanical and/or electrical mining trucks. Knowledge of off-board communications and experience with radios and networks Experience developing or testing on-board machine control systems or off-board mine control systems Ability to integrate and maintain a complex electronic system on a machine utilizing schematic models. Field Support: Experience in providing post-sales support and maintaining hardware products. Problem Solving: Ability to recognize, anticipate, and resolve organizational, operational, or process problems effectively. Communication Skills: Excellent interpersonal skills and the ability to work autonomously as well as part of a complex team. Analytical Skills: Analytical skills that can be used to troubleshoot electronic systems to understand root cause. Top Candidates will also have: A degree in Electrical, Mechanical or Mining Engineering. Strong desire to assist in hands-on system installations. Motivated self-starter capable of working with others to complete all tasks accountable to them on time. On board experience with Mine Star will be highly desired. Experience at a mine-site in a camp environment on a roster. Additional Information: On-Board Specialists work 7x7 day shift. Site is a 45-minute drive from Kamloops, BC. Carpooling is provided to and from site, a hotel option close to site is available. Domestic relocation to Kamloops, BC is available. Applicants will assume this position at the applicable salary grade according to Caterpillar's Training Track standard process. Sponsorship is not available. What you will get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides: Competitive Base Salary Annual incentive bonus plan* Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, Etc.) Defined Contribution Pension Plan Employee Share Purchase Plan Short and long-term disability coverage Life Insurance Employee Assistance Programs Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Canada. which can be found through our employment website at www.caterpillar.com/careers. #LI Relocation is available for this position. Posting Dates: June 5, 2025 - June 18, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
