Job Description Responsibilities: • Reports to the Administrator and manages all business office processes and systems for the facility/home. • Provides administrative support to the Administrator and supervisory staff to ensure smooth daily operations. • Supports the Scheduling and Attendance Coordinator during absences or when additional support is needed for daily tasks. • Holds the “Timekeeper” security role in Workday to access relevant time tracking functions. • Has full access to NH Scheduler. • Reviews and approves time submissions from the Scheduling and Attendance Coordinator for their direct reports on a daily basis. • Complete purchase journal updates with department managers to ensure month-end accruals are accurate • Submit union duty reimbursement for employees when applicable • Code and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships. • Handle payments from families and all queries concerning AR tasks around billings from residents and / or families; manage resident intake set up, on-going billing, collections and discharges; • Administer and maintain financial records including banking, petty cash, resident trust, etc. • Maintain and update resident and employee census records, ensures confidentiality of all financial personnel and resident data; • Coordinate and lead communications with home staff through team meetings, maintaining notice boards and via e-mail • Participate in the development and planning of employee engagement events service awards. Competencies: • Effective Communication and Interpersonal Skills • People Management Skills • Change Management Skills • Multi-Tasking & Time Management • Financial Acumen • Analytical Thinking • Customer Service; quality and timely responsiveness to customer needs • Computer Skills • Relationship Management • Business Knowledge – policies, collective agreement and LTC legislation and funding requirements • Data input Key Systems: Workday: • Use Workday for financial management, HR processes, and reporting. • Timekeeper Security Role: Access to time tracking for hourly workers, approvals, and payroll. NH Scheduler: • Manage and view schedules, adjust for staffing needs, generate reports and oversee department schedules. • Act as backup for Scheduling & Attendance Coordinator PointClickCare: • Manage all resident trust account activities. • Maintain financial records, including resident billing, payments, and third-party vendor relationships. 8 9 Workday Resources on The Puls Time Type: Full time When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences. If you have a passion for caring, turn it into a rewarding career with Extendicare! Extendicare and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes upon request. Extendicare is a leading provider of care and services for seniors across Canada. We deliver quality care to meet the needs of a growing seniors’ population. We also provide management and consulting support through a range of services, including recruitment and building strong, qualified teams, to a network of independently owned long-term care and retirement homes. Our Mission “Helping People Live Better.” We help our residents and clients live better by promoting quality of life. We create remarkable moments through highly engaged and motivated team members. Stakeholders know this because we continuously measure, improve and publicly share our performance. Our Vision Our vision is to be the best senior care and services company in Canada. Our Values At Extendicare, we value our customers and our team who cares for them. We are committed to treating them with dignity and respect in an atmosphere of compassion. As health care professionals, we take pride in being responsive to the needs of those who rely on us. Customer Satisfaction. We strive to provide care and services to our customers which exceed their expectations. Excellence. We believe aspiring to excellence leads to continuous quality improvement in our provision of care to residents. Respect. We value each employee, encourage equal opportunity for growth and recognize achievement. Integrity. We believe in honesty and fairness in our relationships with others. Accountability. We believe we are accountable for the quality of services we provide to our customers. Communication. We listen to each other and foster open and honest communication. Teamwork. We believe that working as a team creates an environment that allows us to reach our potential. Environment. We believe that environmental issues should be integrated into business decisions that promote environmental protection, preservation, safety and a homelike atmosphere.
