With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” As an Integration Analyst, you’ll play a pivotal role in delivering operational improvements within RAC Insurance Claims Services. You will translate strategy into action, drive small-scale projects and initiatives from concept to embedded practice, and enable seamless integration across people, processes and systems. What you’ll do Working within our Claims Delivery team, you will: Coordinate the execution of operational improvements, projects and initiatives across Claims Services. Facilitate working groups to validate delivery approaches, gain stakeholder endorsement, and support transition-to-operations activities. Apply structured methods to ensure business readiness, adoption and long-term integration of changes – with minimal disruption to frontline operations. Partner with stakeholders across all levels – from executives to frontline specialists – to embed solutions effectively. Assess business and people impacts, recommend mitigation strategies, and guide leaders through operational transitions. Support updates to regulatory and compliance requirements, ensuring smooth operational adoption. Collaborate on the review and refine policies, frameworks and processes to drive continuous improvement. Contribute to delivery assurance, reporting, and performance tracking. What you’ll bring Proven experience in delivering or integrating operational or project-driven change. Exceptional communication, facilitation, and influencing skills with the ability to navigate ambiguity and shifting priorities. Experience working in dynamic and fast-paced environments. Strong analytical and problem-solving skills, with a collaborative mindset. Experience in Insurance or Financial Services (desirable) Accreditation or demonstrated capability in Project Management, Business Analysis or Organisational Change (highly desirable). What can we offer you A workplace culture where our people feel valued, respected and empowered Work in flexible ways that meet work/life commitments and support wellbeing Be part of a purpose led organisation that gives back to the WA community An environment that values ongoing career development Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance Opportunities for community engagement and corporate volunteering Apply online – send us your CV showcasing what you can bring to the team. Applications Close COB Wednesday 3rd September 2025 #BetterJourneysRAC #LI-LH1 RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact recruitment@rac.com.au
