Benefits:
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
JOB DESCRIPTION – Assistant General Manager
PRIMARY OBJECTIVE
The Assistant General Manager is a key leadership role in our organization.
The primary objective of this role is to grow the centre’s member base. We do this by:
a. Enrolling members by helping facilitate and lead the Amazing Trial Experience and providing timely follow up with all trials who didn’t close in centre.
b. Vetting trials scheduled for today and tomorrow.
c. Delivering an exceptional lobby experience for trials and members.
d. Bringing the “hype” in the lobby.
e. Responding in a timely manner to member service requests via phone, text and email.
f. You are the lead for all ancillary revenue streams including camps, parents night out and birthday parties.
a. You will ensure you have proper staffing coverage and staff training for these programs.
The outcome of these objectives is growing the membership base and ancillary revenues.
DUTIES AND EXPECTATIONS
Membership Sales
You will be scheduled for 10 hours per week of sales blocks. This will encompass activities such as following up with any trials that didn’t convert in centre, vetting trials scheduled for today and tomorrow, and lead outreach (days 1, 3, 5 8 touches).
Lobby Experience
You will be scheduled for two evening prime time lobby shifts and one weekend lobby shift per week for a total of 15 hours per week. In these blocks you will be running the Amazing Trial experience, converting as many trials as possible into members with the goal of 50% + closing rate.
Member Service
You will be scheduled for 10 hours per week to assist with member services. In these blocks you will respond to all texts, emails and voicemails left by members, assisting them with their requests.
Coaching
You will coach 5-10 hours per week.
SCHEDULE
This is a full time schedule made up of 5 days per week, 8 hours per day. The work week must include either a Saturday or Sunday and can have two consecutive days off. Eg. Sunday through Thursday or Tuesday through Saturday.
PRE-REQUISITES AND DNA
The ideal Assistant General Manager should be:
- Organized
- Emotionally balanced
- Competitive
- Intentional
- Lead from the front
- High Standards
- Professional
- Performer
- Mentor
- Coachable
- Great team mate
- Great leader
