Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology Our 900+ Team Schein Members in Canada work together to support dental and medical practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life: “Henry Schein Canada will focus on practice care so our customers can focus on patient care”. WHY US You will enjoy a competitive compensation package including salary, benefit plans and programs and a company pension plan. We will also provide you with the ability to engage and participate in a variety of thoughtful corporate initiatives and event days. We are a company focused on individual talent development and success in addition to your wellness. WHAT YOU WILL DO Receive inbound calls to assist customers in completing product orders online, by phone, electronically, by fax, informing customers of the product features and terms Answer inquiries from customers and investigate/resolve complaints regarding the company’s goods, services and policies ensuring total customer satisfaction Respond to inquiries from various customers regarding sales quotes and billing statements Process customer payments and assist with any pay statement inquiries Processing customer faxed orders, electronic orders, returns, and purchase transactions quickly Up selling to customers; telling prospective customers about the benefits of a product or service over the telephone in an attempt to increase sales Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person inquires Participating in HSCI Specialized Training Program, continuous training on Top 200 codes, and staying familiar with all manufacturers Participating in monthly CSR meetings, helping with special projects, and performing other duties as required WHAT YOU BRING Secondary and/or post-secondary education Dental/Lab/Medical or Vet diploma Call Center Representative Course Various Microsoft Office courses Experience Clerical and/or sales experience in a call center environment 2 years’ working in a call center Bilingual in French/English is an asset Medical, Lab, Vet and Dental background is an asset Microsoft Office Must be capable of working in high pressure situations WHAT DOES INCLUSION MEAN AT HENRY SCHEIN INCLUSION at Henry Schein means valuing you for who you are. It is paramount to unleashing the power of diversity. Inclusion ensures you feel a sense of belonging, empowers you to share insights and ideas, and fosters collaboration with your colleagues. Together, we contribute to Henry Schein's success. At Henry Schein, we believe that an integrated approach to our D&I journey ensures success by cultivating our Culture, recruiting and retaining diverse Talent, supporting our Marketplace and continuing our commitment to Society. Are you ready to #comejoinourteam #iamteamschein #HenryScheinDental #JoinOurTeam? We’d love to meet you. Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources. Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources. Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk Australia and New Zealand Candidates: APACCareers@henryscheinone.com Malaysia Candidates: CNHR@henryschein.com Italy Candidates: risorse.umane@henryschein.it It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.
