Hiring Manager: Brian Martin
Talent Acquisition Advisor: Kiel Petty
Job Code Level: IOP2
Refer Your Friends!
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact
Join us as we build a world-class Global Network Operations Command Centre in Waterloo—a modern hub designed to drive innovation through advanced technologies and automation. We’re looking for NOC Administrators to be the first line of support, handling triage for applications, systems, and networks while managing access and incidents. This role offers plenty of opportunities to learn, grow, and make a real impact by improving processes, optimizing operations, and delivering outstanding experiences for our customers. If you enjoy problem-solving, learning new things, and finding ways to make systems better, we’d love to hear from you!
What the Role Offers
Use your problem-solving skills and structured thinking to tackle complex challenges and simplify them for others.
Monitor and evaluate system components, software, networking infrastructure, and hardware for availability, reliability, and performance.
Triage and resolve issues reported by internal and external monitoring systems.
Communicate planned and unplanned service interruptions to internal and external customers.
Contribute to process improvements and knowledge sharing within the team.
Advocate for changes that enhance customer experience and outcomes.
Manage access for internal SaaS applications and AWS environments.
What You Need to Succeed
A curious mindset and a passion for digging into problems to find clear, effective solutions.
Ability to work collaboratively across teams to create and implement best-in-class solutions with measurable results.
Comfortable in a fast-paced, high-energy environment where your work makes a real difference.
A start-up mentality—ready to move quickly, innovate, and challenge the status quo.
Strong communication skills and confidence in working with different stakeholders.
2+ years of relevant experience.
A technical degree or equivalent experience and training preferred.
Experience with SaaS applications and cloud platforms like AWS, GCP, or Azure.
Flexibility to work any shift in a 24/7/365 environment, including some holidays and weekends.
One Last Thing
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
