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Provide friendly, professional and knowledgeable service to clients as needed.
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Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).
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Adhere to all laws and SEPHORA policies concerning apprehensions, search and seizure and the preservation of evidence.
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Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits.
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Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
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Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
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Provide new hire and continuous employee trainings to maintain store loss prevention awareness.
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Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
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Assist store Leadership team with inventory preparation and process.
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Partner with stores and DLPM in the development and execution of shrinkage prevention plans.
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1 year of asset protection/loss prevention experience in a retail environment.
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Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
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Possess strong written, verbal, interviewing, listening and interpersonal communication skills.
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Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
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Proficiency in Windows, Word and Excel is desirable.
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A High School graduate or equivalent.
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Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
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Availability to work at multiples locations within a market.
