Position Purpose
Key Responsibilities
- Accurately schedule and track a variety of multi-week programs, providing regular reporting and communications to partners.
- Develop and iterate the coordination and administrative processes as required for client-facing products.
- Own the registration of new cohorts and learners in multiple software systems.
- Work with facilitators to provide live in-session support to learners. Manage breakout rooms and troubleshoot technical difficulties.
- Coordinate with external vendors for relevant assessments and case studies.
- Coordinate with the Learning Solutions Team to craft detailed responses to inquiries that come through a variety of mediums in a timely manner.
- Troubleshoot the learning management system and look for opportunities for improvement of client service.
- Prepare a variety of daily, accurate reporting for both internal and client-facing use.
- Communicate often and work closely with internal teams to navigate client requests, scheduling changes, and other tasks as they arise.
Essential
- Excellent precision with detailed documents
- Intermediate skills in Microsoft Office 365 (Excel, Word, and PowerPoint)
- Aptitude and enjoyment in learning new technologies quickly
- Ability to apply structured problem solving and process skills to complex problems and projects.
- Excellent time management skills, with ability to handle multiple priorities, meet daily deadlines, and respond to changing focus.
- Strong written and verbal communication skills.
- Strong customer focus.
- Exceptional interpersonal and collaboration skills.
- Ability to thrive in an entrepreneurial and collaborate work environment.
- College diploma or equivalent experience in coordination.
Desirable
- Intermediate skill with Microsoft Teams.
- Experience handling the administration of learner experiences within a learning platform.
Please Note:
McLean \& Company, a division of Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
