Coordinator, Deployment

McDonald's • Toronto, Ontario, Canada • 23h ago

Company Description Job Description

The Opportunity

Who you are

Implement Marketing campaigns in the different tools handled by the Restaurant Technology Operation team (CRM tools and RFM)
In the RFM tool, able to manage POS processes from menu item creation to product launch in restaurant, including the development of POS key standards, manager's guides, menu item numbers.
Communicate issues with all stakeholders and provide status updates when needed.
Act as third level support for issues relating to menu items, descriptions, taxes or images set up for various platforms
In the CRM tools, schedule and deploy Advanced Segmentation, Offers, bonus campaigns, lifecycle journeys and other Digital campaigns using McDonald's back-end campaign management platforms \& tools to support the Digital CRM, Offers, and Loyalty program.
Schedule and update the Canada McDonald's website with new product releases to stay complaint with Canadian nutritional regulations.
Handle business-as-usual activities and administrative tasks for the CRM Ops and RFM activities (example but not limited to: Answering mailboxes with questions and escalations from the field, assuring we complies to the CASL legislation, creation of images, requesting legal or translation input and approval, processing files .....)
Intake briefs from the Digital Program or Marketing team to execute on all offers, bonus campaigns, and RFM programing.
Learn new functionality and evolve operational procedures based on upgrades to platform.

Qualifications

Post-secondary education preferred OR Restaurant experience with menu item maintenance (RFM)
Must have strong PC skills, abilities with Microsoft Office products, and able to learn new technology in a short time frame
Strong knowledge of databases functionality and form is a plus
Ability to approach problems in a logical and analytical manner
Provided with only general directives, have the ability to work independently in a fast-paced and constantly changing environment
Strong organizational skills and attention to detail
Excellent interpersonal skills and a strong team player
Excellent oral and written communication skills
Comfortable working within a cross-functional team environment, as well as collaborating with stakeholders at all levels
Preference will be given to candidates who are bilingual in English and French
Experience working in high-paced Retail \& Quick-Serve Restaurant industry considered an asset.

Additional Information

McDonald's

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