Company Description Job Description
Position Summary Duties
- Communicate effectively with internal and external stakeholders and sources, ensuring excellent customer service regarding discharge planning (i.e. interprofessional team, Ontario Health at Home, other facilities)
- Assist with discharge planning, and provide the patient with a discharge and patient care conference letter.
- Communicating and updating changes in discharge dates to Program Assistant, Service Coordinator, Ontario Health at Home and reissuing updated Discharge Letters to patients after consultation with key core team members.
- Track discharge timelines to ensure certain time sensitive activities are completed in time for planned discharge date (eg. Ontario Health at Home referrals, and transitional facility referrals)
- Single point of contact and collaboration for Unit Charge Nurse, Unit Manager, care team, Ontario Health at Home and patient when planning for complex and/ or Alternate Level of Care risk patients.
- Coordinates and chairs biweekly ALC rounds, identifying and problem-solving barriers.
- Manages and ensures patients designated ALC are informed, and ensure ALC and WTIS orders are completed.
- Attend internal and external information sessions regarding resources that could support discharge planning.
- Attend daily safety huddles, daily flow huddles, weekly rounds for three inpatient units, and manage changes to rounds report.
- Coordinate and execute any repatriation agreements as directed by Unit Manager, and when all other options have been exhausted.
- Demonstrate flexibility in dealing with competing priorities on a daily basis.
- Advocate to internal and external providers on behalf of the patient to access resources that would support direct discharge to the community.
- Participate in pre-admission patient meetings to highlight considerations that will support discharge planning back to the community.
- Single point of contact for Unit Manager and team to guide, support, and communicate with ALC escalated patients.
Qualifications
- Bachelor's degree with a clinical background, i.e. health related field, required.
- Member in good standing with respective college.
- Experience in a healthcare environment required.
- Experience in coordinating discharges and/or patient flow preferred.
- Knowledge of standards of practice and applicable health care legislation.
- Knowledge of resources available for patients returning to the community.
- Ability to network and nurture relationships within the healthcare industry.
- Knowledge of quality/performance improvement theory and practice required.
- Leadership abilities required.
- Excellent computer skills required (Word and Excel required).
- Excellent verbal and written communication skills required.
- Excellent interpersonal skills.
- Self directed individual with the ability to work both independently and in a group setting.
- Must be proficient in English.
- Excellent attendance required.
Additional Information
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Competitive offer packages
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Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP
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A flexible work environment
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Opportunities for development and promotions within a large organization
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Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
University Health Network
