Position Title:Senior Coordinator, Donor Relations (Bilingual- English and French)
Employment Terms:Permanent, Full Time, Hybrid Working model
Reports to:Director, Individual and Community Giving
Imagine being part of a global movement that through the transformative power of sport, opens hearts and minds towards people with intellectual and developmental disabilities to create inclusive communities all over the world. At Special Olympics Canada, our team includes people just like you: dynamic, innovative, empowered, passionate and committed to making a difference. There has never been a better time to join SOC's growing development team in support of Special Olympics athletes, coaches, volunteers and families in communities from coast to coast to coast. The Senior Coordinator, Donor Relations (Bilingual) will play an integral role in the ongoing development and continued growth of Special Olympics Canada's national individual giving program.
ORGANIZATION BACKGROUND:
- Special Olympics Canada (SOC), a leading program within the worldwide movement, is dedicated to enriching the lives of Canadians with an intellectual or developmental disability through the transformative power and joy of sport.
- Special Olympics empowers children, youth and adults with an intellectual or developmental disability to realize their full potential and diversity and inclusion are values that are central to the Special Olympics movement.
- SOC is a national charitable grassroots organization that provides sport training and competition, as well as opportunities off the field of play, for more than 47,000 athletes of all ages and abilities.
- More than 22,000 volunteers currently support Special Olympics programs every day in over 365 communities across Canada.
- SOC's programs are supported by corporate sponsorship, fundraising activities, government funding, foundations, individual donors and the involvement of volunteers in communities across the country.
- Special Olympics in Canada follows a federated program delivery model with a National Office and twelve provincial/territorial incorporated Chapters.
POSITION SUMMARY:
The Senior Coordinator, Donor Relations will provide timely, world-class, and bilingual customer service and stewardship to SOC individual donors, while promoting SOC's mission and brand - ultimately maximizing revenue, supporter satisfaction and long-term loyalty.
The Senior Coordinator will serve as the main point of contact for all SOC individual and community donors, including those acquired through SOC's national integrated direct marketing program. They will efficiently and promptly handle a range of enquiries, responses, complaints, provide general information, and resolve donation-related queries from supporters and the public. They will provide professional, timely, follow-up related to monthly donor issues.
JOB DUTIES \& RESPONSIBILITIES:
Donor Stewardship (45%)
- Coordinate and execute comprehensive donor relations strategies to enhance donor engagement and retention.
- Responsible for ongoing monthly donor stewardship, donor and donation journey, executing donor stewardship tactics, monitoring ongoing monthly donors' retention rates, revenue and trends, by producing various KPI reports, in collaboration with the Database Specialist.
- Responsible for working with face-to-face (F2F) and telemarketing vendors to further improve donor retention rates and donor satisfaction.
- Ensure timely and accurate acknowledgment of all donations.
- Plan and execute donor appreciation strategies and activities.
- Maintain accurate and up-to-date donor records in the CRM system.
- Stay informed about industry trends and best practices in donor relations and fundraising.
- Assist Director, Individual and Community giving in implementing new initiatives to further improve donor engagement and retention.
- Actively collaborate with the Office Coordinator to provide the best possible donor experience.
Donor Relations and Donor Database (30%):
- Efficiently and promptly handle a range of donor enquiries, responses, complaints, provide general information, and resolve donation related queries from supporters and the public.
- Responsible for all monthly donations processing, coding, and monthly donor management according to CRA.
- Provide professional and timely follow-up for all one-time gifts and monthly donor payments and tax receipt issues (e.g. credit card processing issues, credit card expiration issues etc.).
- Manage all in-memory and in-honor gifts as appropriate.
- Liaise with Special Olympics Chapters and Special Olympics International with all donors related issues.
- Manage the end-of-year tax receipting process for all one time and monthly donors.
- Work collaboratively with Database Specialist to effectively manage the hygiene, integrity and donor contact preferences of all donor data in SOC's Customer Relationship Management database.
- Produce and closely monitor monthly donors' performance report, including monthly attrition report, monthly upgrade report, and other KPIs reports, addressing any challenges and trends that arise.
- Ensure timely and accurate input of donor information and related segment coding into donor database systems for quality, integrity and accuracy.
- Create and run Donor duplicate and other transaction reports.
Donor Marketing and Communications (20%)
- Liaise with SOC's marketing and communications team in developing and ensuring donor communications strategy content is compelling and is accurately deployed in accordance with calendar timelines throughout the year.
- Coordinate all digital donor communications and welcome cadences.
- In conjunction with the Director, Individual and Community Giving, provide input on the creation of outbound donor appeals and other donor collateral.
- In conjunction with Director, Individual and Community Giving, liaise with external vendors and acts as day-to-day contact, including direct mail vendor, donation processing vendor, F2F vendors, digital vendor and in-kind National Partner.
- Manage donor communication calendar and ensure project deadlines are met, or adjusted, if needed.
- Initiate and research new donor communication, focusing on the digital channel, as well as any other channel, that can effectively improve donor engagement and satisfaction.
Administration/ Finance (5%):
- Process financial information from one time and ETF donors as needed.
- Provide other administrative and general support to individual and community giving activities, as required.
EMPLOYMENT QUALIFICATIONS:
Requirements:
- Bachelor's degree from a post-secondary institution, ideally in Nonprofit Management, Communications, Marketing, or a related field.
- Bilingual - excellent written and oral communication skills in English and French.
- Minimum of 5 years of experience in donor relations, fundraising, or a related field.
- Strong organizational and project management skills.
- Proficiency in CRM software and donor management systems.
- Ability to work independently and as part of a team.
- High level of professionalism and discretion in handling sensitive donor information.
- Passion for the organization's mission and a commitment to building lasting donor relationships.
- Experience in managing and engaging donors through digital platforms, including social media, email campaigns, and online fundraising tools.
Preferred Qualifications:
- Experience in a nonprofit organization.
- Knowledge of fundraising best practices and industry trends.
WORKING CONDITIONS:
- The position is performed in a hybrid (home/office) work environment (currently two days per week in office - Wednesdays and Thursdays), primarily sitting and working on a computer.
- The position is based in SOC's office in Toronto at 21 St. Clair Ave. East.
- Occasional travel and weekend work is required to attend events.
COMPENSATION AND BENEFITS:
Salary will be in the $59,000 to $67,000 range, commensurate with skills and experience. Employees enjoy generous vacation, participation in an employee sponsored Registered Pension Plan, comprehensive group health and dental insurance, flexible working environment, and a collaborative and supportive hybrid environment.
APPLICATION DETAILS:
An equal opportunity employer committed to employing a diverse workforce, SOC invites all interested individuals to apply and encourages applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. SOC is committed to providing an inclusive and barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please advise SOC in confidence.
If you do not see yourself fully reflected in every job requirement listed in this posting, we encourage you to consider the role. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.
With gratitude and respect . click apply for full job details
