Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be truly yourself. It will be a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you do with us, regardless of your profession, will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.
Hospitality is a work of heart. Join us and become a Heartist.
Job Description
- Carry out the Front Office Manager and/or Assistant Front Office Manager's instructions related to organisation, implementation, and planning to ensure the flawless functioning of the Front Office Department.
- Perform duties according to practices, operational instructions, and procedures identified by the Front Office Manager.
- Responsible for performing assigned services in the best and most appropriate manner during your shift.
- Keep track of notes in the logbook and take appropriate actions.
- Personally carry out check-in procedures for VIP guests and monitor complimentary services.
- Be informed of the hotel's occupancy rate.
- Monitor payments for individual reservations.
- Control forms and reports completed during your shift.
- Organise the shift and ensure order.
- Control the working arrangements of bellboys during your shift.
- Control all accommodation cards issued and documents given to guests.
- Control the check-in procedures of all arriving guests.
- Prepare daily reports and required forms.
- Control the money collected by receptionists at the end of the shift.
- Ensure all faxes and messages are forwarded.
- Check the accuracy of invoices to agencies after check-out.
- Control all flow of money within the Front Office Department, identify sources, and complete transactions.
- Monitor room changes and inform the Housekeeping Department.
- Report any problems to the Front Office Manager.
- Liaise with Housekeeping and Technical Service Departments.
- Ensure proper arrangement and order of employees working on the shift.
- Complete all official documents thoroughly and orderly.
- Comply with facility instructions and ensure subordinate employees do the same.
- Report accurate information to managers.
- Distribute daily tasks for the shift.
- Attend periodic meetings of the Front Office Department.
- Create new ideas and encourage productivity among employees.
- Ensure employees maintain good relationships and cooperation.
- Attend training programs.
- Deliver the best services and motivate colleagues, recognizing the role of guest services in sales and marketing.
- Monitor daily occupancy rates and forecasts to contribute to maximizing occupancy.
- Have knowledge of the region and the hotel's agency contacts.
- Know emergency contacts such as hospitals, taxis, police, etc.
- Participate in Emergency Response Teams.
- Pay attention to representation; maintain proper attire, conduct, and speech.
- Predict environmental impacts of activities and participate in activities to protect biodiversity, sharing responsibilities to increase environmental awareness, and minimizing resource consumption.
- Implement measures to save energy and reduce environmental pollution, including waste management.
- Carry out responsibilities related to the quality management systems in place.
- Perform any other duties assigned by managers or hotel management not specified here.
