Company: CGL
Department: Digital Product Management
Employment Type: Temporary Full-Time (9 months)
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.
Disruptive technology, emerging trends, and new ways of doing business are redefining the future of insurance, with digital at the heart of it. Our Digital team is made up of experts who put our customers at the centre of what we do, creating engaging experiences that drive business outcomes. We are creative and inventive agile enthusiasts who value transparency and collaboration as we deliver scalable, robust and innovative digital solutions. Join us as we transform our digital platforms and build a visionary experience of seamless and compelling journeys for our clients, advisors and operational teams across Canada.
The Business Analyst will work within a Technology Business Enablement responsible for providing portfolio support, contributes to prioritization processes, and creating strategic partner reporting to enhance collaboration across teams, budget planning, monthly reporting, and capacity tracking.
How you will create impact:
- Collaborate with partners across Business and Technology teams for effective prioritization and tandem project planning components. Provide work estimates in effort to meet implementation.
- Conduct/facilitate user sessions to solicit and document business process issues (ensuring that necessary certification and audit controls are addressed). Identify solutions and/or formulate alternative solutions to satisfy requirements. Escalate issues to facilitate resolution.
- Develop business process/workflow models and reporting Contribute with the development of data models.
- Develop and/or update user documentation, training manuals, system specifications and other internal/external communications.
- Provide application training for users for new and/or existing systems and support certification activities.
- Identify and recommend improvements to existing procedures, forms and workflows.
How you will succeed:
- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You're an effective team player who shares knowledge to support your peers.
To join our team:
- Minimum three years of related business experience.
- Minimum two years' experience in a Business Analyst role (preferably in a business management/effectiveness capacity, requirement gathering and facilitation/presentation experience).
- Strong Business/systems knowledge and comprehension of applications, procedures, and workflows.
What you need to know:
- Detail oriented work that requires a moderate degree of mental concentration for extended periods of time.
What's in it for you?
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
