With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” We are looking for x2 passionate and dedicated Member Service Consultants to join our RAC Finance team on a permanent full time basis. RAC Finance (RACF) specialise in market leading finance products and services ranging from personal finance, secured notes and property finance loans. Working in the Member Finance Services Team and Reporting into the Manager Member Finance Services, you will support the day-to-day operational functions, deliver on personal finance accounts and secured investments notes. What will you be doing? Manage high call volumes and digital inquiries while maintaining a friendly, informative communication style to build rapport and meet service level targets. Make outbound calls and handle inbound inquiries to identify member needs, convert leads into loan applications, and uncover opportunities for new or retained business in finance or investment products. Provide cross-functional support to other RAC Finance teams and contribute to shared service goals, including managing shared mailboxes and supporting general member inquiries Identify opportunities to enhance processes and services, complete compliance checks, and participate in ongoing learning to support team success and regulatory standards. What are we looking for in you? A desire to maintain a strong focus on achieving sales targets while providing personalized, positive and effective service to members. Excellent interpersonal skills with the ability to anticipate member needs and proactively offer solutions. Self-motivated with the ability to work collaboratively to achieve individual and team goals. A positive mindset with a drive to learn and continuously improve, embracing new challenges and opportunities for growth. Computer literate with the ability to multitask and prioritise tasks effectively. Experience in customer service or sales – previous lending experience highly regarded. What can we offer you? A workplace culture where our people feel valued, respected and empowered Work in flexible ways that meet work/life commitments and support wellbeing Professional career development and training Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services Be part of a purpose led organisation that gives back to the WA community Opportunities for community engagement and corporate volunteering A very active Social Club – join one of the most active social clubs in Perth with over 900 members To apply for this exciting opportunity, please submit a 1-page cover letter outlining your suitability and interest in the position along with your resume. Applications Close: Sunday 15th June 2025 We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. #BetterJourneysRAC #LI-TM1 RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact recruitment@rac.com.au
