Are you ready to lead a high-performing team and shape the future of personal finance solutions? Join RAC Finance as our Manager – Personal Finance Solutions and play a pivotal role in delivering exceptional service and driving strategic growth. In this position, you will manage operations, drive strategic initiatives, and ensure compliance while fostering a culture of excellence and customer focus. What will you be doing? Lead and empower a team to achieve performance targets and deliver outstanding member experiences. Manage workflows, training, and compliance across personal finance operations. Drive initiatives to reduce delinquency and support members through financial hardship. Identify growth opportunities and enhance customer satisfaction through innovative solutions. Key Responsibilities Lead and manage the Personal Finance Solutions team to achieve performance targets and deliver outstanding member service. Oversee workflows, training, and resource allocation to maintain service levels and compliance. Drive delinquency management strategies, including arrears control and hardship applications. Identify growth opportunities within personal finance and enhance customer satisfaction through innovative solutions. Ensure compliance with Responsible Lending Obligations, AML/CTF, and KYC regulations. Champion continuous improvement initiatives and contribute to RAC Finance’s strategic goals. What We’re Looking For Tertiary qualification in credit management (Cert IV desirable). Proven experience in personal finance, debt management, and retention strategies. Strong leadership skills with experience managing high-performing teams. In-depth knowledge of the National Credit Code, privacy legislation, and financial hardship processes. Excellent communication, negotiation, and stakeholder engagement skills Why Join Us? Be part of a values-driven organisation committed to member satisfaction. Opportunity to lead a team and influence strategic outcomes. Competitive salary and benefits package. Ready to make an impact? Apply now and help us deliver exceptional personal finance solutions to our members! #LI-ER1 RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact recruitment@rac.com.au
