About Us
But what truly brings this experience to life goes beyond walls and water --- it's the people behind it. ambition excellence diversity warm
Our Toronto Location:
The Role Operations Manager operational excellence, team performance, and guest satisfaction
Key Responsibilities Operations \& Compliance
-
Ensure the smooth operation of all daily activities by coordinating across all departments.
-
Implement and maintain brand policies, procedures, and service protocols.
-
Monitor operational reports and KPIs to make agile, data-driven decisions.
-
Support inventory management, procurement, and communication with suppliers.
-
Oversee health and safety, legal compliance, and regulatory standards.
-
Maintain quality assurance following global AIRE standards.
-
Serve as the deputy to the Site Director in their absence.
-
Directly manage department heads and ensure alignment across teams.
-
Conduct regular team briefings, one-on-ones, and performance conversations.
-
Evaluate team performance using clear KPIs and defined goals.
-
Support managers in creating and executing development plans for their teams.
-
Identify training needs in collaboration with HR and ensure delivery and application.
-
Promote employee engagement, well-being, and a culture of accountability and care.
-
Lead by example --- visible, hands-on, and solution-oriented at all times.
-
Ensure that every guest receives a seamless and extraordinary experience.
-
Monitor guest satisfaction data (e.g., NPS) and drive improvement initiatives.
-
Manage complex service incidents and act as the escalation point.
-
Support department heads in training their teams on service excellence.
-
Ensure service standards are consistent and reflect the AIRE philosophy.
Who You Are
- A Bachelor's degree in Hospitality Management, Tourism, or Business (required).
- 3+ years of experience leading complex operations in a luxury spa, wellness, fitness, or hospitality setting.
- 3+ years of experience directly managing teams across multiple departments, with a strong sense of accountability and development.
- Experience reading and interpreting operational reports, and making decisions based on data and business needs.
- A solid track record in customer satisfaction management, using tools like surveys and improvement plans.
- Experience overseeing inventory, third-party vendors, and quality assurance processes, including legal and OSHA-related requirements.
- Excellent organizational and multitasking skills, with a calm and decisive approach to urgent situations.
- A genuine customer service mindset and the ability to motivate others to deliver excellence every day.
- A punctual, reliable, and flexible attitude that adapts to the rhythm of a dynamic and guest-centered environment.
who has grown through leadership
Why You Should Join Us
- Be part of a brand-new opening and help bring the AIRE Experience to Toronto for the very first time.
- Take the lead in building a new team from scratch, shaping the culture and energy of a space unlike any other.
- Join a company that creates unique wellness experiences wherever it goes --- blending history, atmosphere, and emotion in an unforgettable way.
- We offer a competitive compensation package and an annual performance-based bonus, designed to reflect your impact and contribution.
- Enjoy 80% coverage on health, dental, and vision
- Celebrate your birthday with a complimentary AIRE Experience, and enjoy exclusive employee discounts for yourself, friends, and family.
Grow with us not just a job, but the chance to bring a new concept to life in your city. 🫶🏽
