ABOUT THIS CAREER OPPORTUNITY
Black \& McDonald's team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
Reporting directly to the Sr. Operations Manager for FMO / ICI, the Operations Manager's primary function is to realize and expand Black \& McDonald core value through overall relationship and outcome management and by applying an integrated approach to delivery of all Black \& McDonald self-performed, managed work, including but not limited to:
- Ensuring processes and procedures are in place to ensure consistency and continuity of services.
- Demonstrating a leadership role in all aspects of HSE for the staff under his care.
- Leveraging and deploying the wider Black \& McDonald service offering and resources.
- Establishing a governance model that gives customers direct interface with our senior management.
- Acting as the Owner's Representative for the stipulated work and any other tasks as requested.
- Holding primary responsibility for clear, comprehensive and timely reporting as agreed.
- Addressing, documenting and rectifying any contractual or performance items with full transparency and integrity with best business outcomes in mind for customers.
- Providing technical and operational guidance and support to the Facilities Manager and Project Management.
- Monitoring QA throughout the portfolio, in conjunction with the QA Manager, to ensure customer satisfaction.
- Leading/attending meetings on a regular and frequent basis to provide monthly and quarterly reporting, highlighting performance, achievements and recommendations.
- Championing adoption and leveraging of emerging technologies to achieve better business outcomes.
- Ensuring accountability, as well as a Continuous Improvement emphasis for the benefit of our customers.
- Executing tasks and leading staff in accordance with Corporate Policy.
- Building, promoting and maintaining good customer and vendor relationships.
- Preparing contracts and negotiating revisions, changes, and additions to contractual agreements with suppliers and subcontractors.
- Developing and implementing quality control programs.
- Representing the company on matters such as business services and union matters.
- Preparing progress reports and issuing progress schedules to clients.
- Hiring and supervising the activities of subcontractors and subordinate staff.
- Participating and providing updates to customer designates during meetings as needed.
- Providing assistance for internal or client-based audits or inspections as needed.
- Ensuring that required environmental, health and safety, security and quality assurance programs are implemented as per internal/client specific policies and local codes and regulations.
- Providing oversight and technical guidance to direct reports, as needed.
- Providing assistance with emerging critical responses, on an as-needed basis.
- Performing site inspections to increase conformance to safe and best work practices, including post-incident reporting, supporting EHS/Security reports, and reviewing/approving any new requests for client reports.
- Ensuring staff compliance with applicable training requirements (internal/client specific) and ensuring job specific procedural guidelines are followed.
- Providing SMART benchmarks for staff KPI's and providing feedback semi-annually in the form of documented performance assessments.
COMPETENCY REQUIREMENTS
- Familiarity with specific software packages and management tools (JDE / DSI / CMMS Dashboards, etc.)
- Advanced analytical and time management skills.
- Understanding of Facility Management processes and standards, either through work experience or qualifications.
- Change Orientation.
- Outstanding knowledge of building products, construction details and relevant rules, regulations and quality standards.
- Continuous Learning.
- Customer Focus.
- Excellent Communication Skills.
- Problem Solving and Innovation.
EDUCATION REQUIREMENTS
- A university degree in civil engineering, a CET, college diploma in construction technology, or related education is considered an asset.
- A trade license may be an asset.
- Experience in the Facility Management industry may substitute for post-secondary education requirements.
WORK EXPERIENCE REQUIREMENTS
- Minimum 3 - 5 years Management experience within Facilities Management and/or operations management experience in the Industrial, Commercial and Institutional sectors.
- Minimum of 10 years in progressive positions within FMO.
SKILLS, ABILITIES, AND OTHER REQUIREMENTS
- Able to travel within the Greater Toronto Area (GTA).
- Security clearance requirements: must be able to get reliability or secret clearance.
Black \& McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
