Qualifications Required: Education \& Experience:
- Undergraduate degree in a relevant discipline.
- A minimum of 5 years of business analysis experience, with in-depth knowledge of applications and the business requirements supporting them.
- An equivalent combination of education and experience may be considered.
- Considerable knowledge of project management, quality assurance and change management disciplines.
- Experience in software implementation projects in a business analyst role is preferred.
- Experience in producing business analysis deliverables such as: BRDs, use cases, user scenarios, user stories, BPMs.
- Experience on an ERP implementation project is strongly preferred.
- Experience in implementing Student modules on an ERP implementation project is strongly preferred.
- Experience in benefits realization management is an asset.
- Strong knowledge of business process mapping and improvement/optimization. Knowledge of BPMN.
- Experience facilitating diverse groups to achieve an appropriate outcome.
- Knowledge of data analysis and data modeling (conceptual, logical).
- Solid understanding of key trends and players in the IT industry.
- Higher-education or public sector experience is an asset.
- Proven knowledge and continuous learning of business analysis discipline and best practices, and demonstrated contributions to practice improvement.
Skills \& Abilities:
-
Excellent organizational, planning, and prioritization skills. Able to multi-task and deliver multiple assignments in a fast-paced and changing environment.
-
Ability to work and communicate effectively with others, both verbally and in writing.
-
Superior interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
-
Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.
-
Strong analytical, problem solving, and troubleshooting skills.
-
Effective organizational and time management skills in meeting deadlines and working with frequent interruptions.
-
Ability to maintain a high degree of confidentiality
-
Ability to work independently and in a team environment.
-
Ability to perform complex work with high degree of accuracy.
-
Ability to learn and adapt to new technology and methods.
-
Ability to write technical and user support documentation and training materials.
-
Ability to make decisions in accordance to established policies, practices and standards.
-
Tenacity, resilience and patience - believes that own actions and efforts will overcome obstacles, make progress and attain successful results
-
Visioning and Strategic Thinking - energizes people around the vision and keeps the bigger picture in mind
-
Organizational awareness - understands and appreciates an organization's internal culture and operating practices as well as the political and business climate in which the organization operates
-
Innovation - welcomes, generates, and implements new ideas and solutions that help to achieve and organization's strategic goals
-
Problem solving and decision making -considers a wide range of information and perspectives to solve problems and make reasoned decisions; demonstrates a comfort with uncertainty and ambiguous conditions
-
Achieves results -goal-oriented individual who thrives on achieving outcomes through consultative and collaborate methods.
-
Integrity - acts with openness, honesty and respect to build and maintain an environment of trust
We offer the following benefits:
-
Extensive medical, dental, and vision coverage
-
Hybrid-work program for eligible positions
-
Generous vacation package plus paid time off during college winter closure (1 week in December)
-
Employer paid defined benefit pension plan
-
Potential eligibility for educational, training, and developmental programs
-
Access to on-site daycare subject to availability
-
Tuition waivers for courses at Langara College, subject to space availability
-
Course/program tuition reimbursements
-
Wellness classes and campus engagement events
Langara College
